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Cannot Delete Backup

Cannot Delete Backup

LutherH
New member | Level 2

I did a full computer backup and my dropbox is full. I cannot delete the back up file. Suggestions?

1 Accepted Solution

Accepted Solutions

Re: Cannot Delete Backup

Daphne
Dropboxer
Hi there @LutherH, I hope you're doing well!

You'll need to disable the computer backup feature first, which you can do with the steps outlined towards the bottom of this article.

In step 6, you'll need to choose the keep the files on your computer, rather than in Dropbox, and the files will be automatically removed from your Dropbox account.

Let me know how it goes!

Daphne
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

16 Replies 16

Re: Cannot Delete Backup

Daphne
Dropboxer
Hi there @LutherH, I hope you're doing well!

You'll need to disable the computer backup feature first, which you can do with the steps outlined towards the bottom of this article.

In step 6, you'll need to choose the keep the files on your computer, rather than in Dropbox, and the files will be automatically removed from your Dropbox account.

Let me know how it goes!

Daphne
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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Re: Cannot Delete Backup

LutherH
New member | Level 2

That worked . Thank You!

Re: Cannot Delete Backup

Daphne
Dropboxer
Glad to hear that @LutherH!

Give me a shout here anytime if you have any other questions. 😀

Wishing you a great weekend ahead!

Daphne
Community Moderator @ Dropbox
dropbox.com/support


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Re: Cannot Delete Backup

DolphinGenius
New member | Level 2

Hi Dropbox Support,

 

I do not have the specific computers anymore and cannot do it from the dropbox app to stop the backup, is there an alternative way?

 

I have 2 Backup computers. I cannot find the delete also cannot move the item to a folder for deletion later.

 

Is this the only way?

Re: Cannot Delete Backup

Jay
Dropboxer
Hi @DolphinGenius, could you try unlinking the desktop apps from the site, which will then allow you to delete the backups from the site.

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Deleting Backed Up Files

RB2022
Explorer | Level 3

I created an account for ad hoc purposes. I did not intend to have my computer files backed up, and did not ask it to do that. Then I got a popup saying that the 2GB was full. How do I delete the data from my account? Thank you.

Re: Deleting Backed Up Files

Megan
Dropboxer
Hi @RB2022, welcome to our Community! 

It seems you're referring to our Computer backup feature, right? 

You can find the steps for how to disable it in this Help Center article.

If you have any other questions, don't hesitate.

Megan
Community Moderator @ Dropbox
dropbox.com/support


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Re: Deleting Backed Up Files

RB2022
Explorer | Level 3

Hi Megan --

 

I am not seeing the backup tab in preferences.  Note -- I am using Windows 7.

 

Thank you.

 

RB2022

Re: Deleting Backed Up Files

Megan
Dropboxer
Thank you for reaching back to me, I hope you enjoyed your weekend! @RB2022

Feel free to send me a screenshot, of what you see on your end in order for us to look into this. 

Thanks!

Megan
Community Moderator @ Dropbox
dropbox.com/support


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