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Cannot Find Photos

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Cannot Find Photos

Explorer | Level 3

Hello,

Today I signed into my Dropbox account.

I have not used this account in a while. I stored some documents but mainly photos.

When I logged in today I could not find my photos. 

Can you please advise where I can find my Photos/ how to retrieve them?

I am worried they have been deleted.

Many thanks,

Jennifer 

3 Replies 3
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Re: Cannot Find Photos

Dropboxer

Hey @Jennifer0988, let's see what we can find on this. 

 

Have you had a look through your events page or deleted files tab for any info on what could have happened to the files?

 

Also, out of curiosity, do you remember the last time you signed in to your Dropbox account? 

 

Let me know and we'll go from there. Thanks!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Cannot Find Photos

Explorer | Level 3
Hi Lusil. Thank you for your reply. The deleted file is empty. But I have not checked the events page. I have not used my Dropbox account in approx 3 years.

Jennifer
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Re: Cannot Find Photos

Dropboxer

Generally, if you haven't had any activity on your Dropbox account for over 12 months, your account is marked for inactivity and is scheduled to be closed. 

 

Just to make sure though, check your events page for any additional information and let me know if you find anything.


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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