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Cannot See files in my Desktop folder but can see them online

Cannot See files in my Desktop folder but can see them online

Avi K
New member | Level 2

Hello all,

 

thank you for accepting me into the community and thank you again for taking a look at this problem and helping me with it.

 

My dropbox had been working fine and i never had issues. 

But last week i have been trying to automate some work using Integromat.

What i do is, there is a Form created using JotForms and any new submission of the form will trigger and a text file/doc file is created and send to the dropbox folder.

i can see them on my online dropbox but i can't find them on my computer. Couple of times it synced properly and I got some on the *.doc files, but then nothing.

 

I had tried this automation using another method of Zapier and i was able to receive it everytime.

 

Not sure what the problem is.

If the integration is the issue, then it shouldn't be shown online as well.

But i can see the files but not on my computer

i have 3 devices connect and my computer shows Sync Completed

AviK_0-1624247654532.png

The above shows the online folder, there are few different file in the folder (/Get Data/)

 

AviK_1-1624247706615.png

Here the above shows the computer folder, there is only 1 file in the (/Get Data/)

 

Please help me with this issue.

Thank you

1 Accepted Solution

Accepted Solutions

Re: Cannot See files in my Desktop folder but can see them online

Hannah
Dropboxer
Hi @Avi K and thanks for posting!

These screenshots were super helpful, so thanks for those as well.

Now, the cause of this issue is probably the incompatible character (":" colon) in the names of the files.

Windows computers cannot handle this character, so the files won't sync to your computer. 

If you go to your online Dropbox and rename the files, by removing the colon from the names, the files should sync.

Let me know how it goes!

Hannah
Community Moderator @ Dropbox
dropbox.com/support


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3 Replies 3

Re: Cannot See files in my Desktop folder but can see them online

Hannah
Dropboxer
Hi @Avi K and thanks for posting!

These screenshots were super helpful, so thanks for those as well.

Now, the cause of this issue is probably the incompatible character (":" colon) in the names of the files.

Windows computers cannot handle this character, so the files won't sync to your computer. 

If you go to your online Dropbox and rename the files, by removing the colon from the names, the files should sync.

Let me know how it goes!

Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Re: Cannot See files in my Desktop folder but can see them online

Avi K
New member | Level 2

Dear Hannah,

 

That was exactly the problem.

thank you so much for the help.

i have marked it as the answer. 🙂

Re: Cannot See files in my Desktop folder but can see them online

Hannah
Dropboxer
Perfect, happy to help, Avi!

If you need anything else, make sure to give us a shout!

Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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    Hannah Dropboxer
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    Avi K New member | Level 2
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