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Cannot Share or Create link

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Cannot Share or Create link

Helpful | Level 5

I can't Share or Create link. Entering an email address, typing a message & clicking “Share” results in: “You’ve hit the limit of invites you can send per day. Try again in 24 hours”. Clicking “Create link” before entering email addresses & a message results in: “You don’t have permission to create a link to this folder”.

 

The "Banned" account thing doesn't apply because: I tested Sharing/Create link for a single person a day & that exceeds my limit. I have tested a folder that has a couple of small Word docs in it & still can't Share. There is no copyright material in the small folder containing the Word doc.

 

Has anyone in the Community found a resolution to what appears to have been a problem for users for months?  I'm asking the Community because the Helpesk told me I may have been banned (I don't meet any of the causes so this was just diversion) & they had lifted the ban but I still can't Share. I've emailed them twice over the subsequent 48 hours & no response so I assume the person I am dealing with doesn't know how to fix this issue & I'm hoping the community can.

3 Replies 3
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Re: Cannot Share or Create link

Dropboxer

Hi @Richard B; how are you today?

 

To help expedite matters for you, I found your existing ticket on our system and passed your comments there so the expert handling your case should be contacting you via that soon.

 

If there's anything else I can assist with in the meantime, don't hesitate to give me a nudge Richard; I'll be just a post away!



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Cannot Share or Create link

Helpful | Level 5

Hi @Walter, thanks so much for having a look into this for me, my clients & I appreciate it. Regards, Richard.

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Re: Cannot Share or Create link

Helpful | Level 5

To any DB Community members who have this same issue, the Helpdesk have resolved it for me. I can now "Share" & "Create link" so you can trust them to fix the issue for you. I read through the factsheet on "banned" status & none of those causes applied to me, so I still don't know why my account was limited by a "banned" status in the first place......

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