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Cannot access dl.dropboxusercontent.com in South Korea

Cannot access dl.dropboxusercontent.com in South Korea

Wattie
Explorer | Level 3
Go to solution

Used to work well a couple of days ago. To help you figure out the problem, here is my attempt to type "curl" in cmd prompt:

 

curl https://dl.dropboxusercontent.com
curl: (6) Could not resolve host: dl.dropboxusercontent.com

 

In case of error message in Chromium browser, it returns DNS_PROBE_FINISHED_NXDOMAIN error. I have contacted network provider regarding this issue but they recommeneded me to contact Dropbox site instead.

In addition, my network uses following DNS servers: "210.94.11.xxx" and/or "210.94.72.xxx" (digits on "xxx" parts are set randomly whenever checking my DNS server).

Note that switching DNS to CloudFlare or using VPN works.

1 Accepted Solution

Accepted Solutions

Jay
Dropbox Staff
Go to solution
Hi @Wattie, this issue should be resolved now. If you're still experiencing this issue, then it may be related to your internet connection currently, such as a proxy, VPN, firewall, security software, or even ISP/router issues.

Jay
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

3 Replies 3

Walter
Dropbox Staff
Go to solution
Hey @Wattie, thanks for using Dropbox and welcome to our Community!

There's an incident that's affecting some of our users at the moment.

For more information, you can have a look here and make sure to subscribe too, so that you can get email notifications about its progress.

I hope this helps to some extent. 

Walter
Community Moderator @ Dropbox
dropbox.com/support


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Wattie
Explorer | Level 3
Go to solution

Hey. Thanks for your answer @Walter ! I've been checking the page you linked here since then, but I don't see any news even about Investigating this issue for 2 days and now (other than the "Dropbox may be unavailable for some users" keeps showing), and the issue is still ongoing. Can you tell when it will be investigated?

Jay
Dropbox Staff
Go to solution
Hi @Wattie, this issue should be resolved now. If you're still experiencing this issue, then it may be related to your internet connection currently, such as a proxy, VPN, firewall, security software, or even ISP/router issues.

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

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    Jay Dropbox Staff
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    Wattie Explorer | Level 3
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    Walter Dropbox Staff
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