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Cannot download files from shared or my own folder

New member | Level 2
New member | Level 2

Out of the sudden I can't directly download any files from shared folders. Not from safari or chrome. Always get the "There was an error downloading your file" message. 

I say directly because it only works when I save a file into my dropbox but I ran out of space so that's not an option any more.. 

 

Anyone have the same issue or knows how to solve this? 

 

6 Replies 6
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Re: Cannot download files from shared or my own folder

Dropboxer
Dropboxer

Hey there @Jamiehk

Thanks for giving another browser a try, definitely helps with our investigation. 

Could you also try an incognito/private session, as well as ensuring that you're not running any third party browser extensions?

If that doesn't work, try clearing the cache - maybe that will do the trick. 

Let me know how it goes!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Cannot download files from shared or my own folder

New member | Level 2
New member | Level 2

Thanks for the quick reply!

I just tried it but that doesn't help either. On Safari I don't even get any error message. Nothing happens.. 

Highlighted

Re: Cannot download files from shared or my own folder

Dropboxer
Dropboxer

Thanks for getting back to me, @Jamiehk

Hmm. Could you also let me know if you are able to download any file from your Dropbox account or if you're encountering this behavior only when you attempt to download from a specific shared folder?

Thanks again!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Cannot download files from shared or my own folder

New member | Level 2
New member | Level 2
Downloading from my own folders works! Hence I had to save the files into my folder before downloading. Just tried downloading from different shared folders but same results..
Highlighted

Re: Cannot download files from shared or my own folder

Dropboxer
Dropboxer

Thank you for trying that, @Jamiehk!

To better look into it I have reached out to you via email to the email address associated with your Community profile.

When you have the chance, please check your inbox and we can continue working on this together. 

Cheers!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Cannot download files from shared or my own folder

Dropboxer
Dropboxer

Did you manage to resolve your concern in the end @Jamiehk?



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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