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Cannot edit a doc in Dropbox mobile

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Cannot edit a doc in Dropbox mobile

Explorer | Level 3

Hi there,

I followed this article: https://help.dropbox.com/installs-integrations/mobile/edit-microsoft-office-files-mobile

The edit button (pencil and paper) does not appear for me when following those steps. There is a note in the article that says if the edit button doesn’t appear, please ask for support.

Just wanted to know what might cause that?

Cheers

6 Replies 6
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Re: Cannot edit a doc in Dropbox mobile

Dropboxer

Hi @Jamiewarb, thanks for messaging the Community!

 

What type of document are you trying to edit, and what is the file extension for the file? Have you already installed the Office app you need to edit the file?

 

Keep me posted!


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Cannot edit a doc in Dropbox mobile

Explorer | Level 3
Hey Jay,

Thanks for the reply. It’s an xlsx, and the Microsoft excel app is installed on my phone.

Any other info I can give please let me know
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Re: Cannot edit a doc in Dropbox mobile

Dropboxer

Could you forward screenshots of what you're seeing exactly when attempting to edit the file via the Dropbox mobile app, to understand where you're not seeing the option. Thanks!


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Cannot edit a doc in Dropbox mobile

Explorer | Level 3
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Re: Cannot edit a doc in Dropbox mobile

Explorer | Level 3
Hey Jay,

Just wondering if you have any thoughts on the above at all?
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Re: Cannot edit a doc in Dropbox mobile

Dropboxer

Hey Jamie; sorry to jump in here.

 

Can you see if you get the same results after tapping on the "Show in folder" button?

 

In case you do, please check if there's any pending update for your mobile device's OS, our mobile app's version and the Excel app's version as well?

 

Let us know what you find @Jamiewarb



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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