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Cannot open a file because the form is invalid

New member | Level 2
New member | Level 2

I'm wondering what to do here.  Thanks!

1 Reply 1
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Re: Cannot open a file because the form is invalid

Dropboxer
Dropboxer

Hey there @jwmccrea,

I'll need a little more info to fully understand your situation here. Can you let me know firstly where you're trying to open the file from, either via the website, desktop app or mobile app?

Also, can you let me know what type of file it is that you're trying to open? For example, a PDF file or a Word Document.

Finally, could you send a screenshot (excluding any personal info) of the error message that you're receiving?

Let me know and we can go from there - thanks!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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