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Cannot open image files from local Dropbox folder

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Cannot open image files from local Dropbox folder

Explorer | Level 3

Hello
We use Dropbox for work and so I have a huge amount of image files saved in folders in my desktop Dropbox directory. When I double click to open an image the windows picture viewer will open but display only a white background. If I close and reopen the image it usually shows me the image. Alternatively if I right click on the image and select open it usually shows me the image first time. This is for both local and online only files managed with smart sync.

Please help we’re new to Dropbox for business and my team is complaining.

4 Replies 4
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Re: Cannot open image files from local Dropbox folder

Dropboxer

Hi there @Archimy, let's see what we can find here. 

 

Could you try quitting the Dropbox application to see if the issue persists?

 

Keep me posted!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Cannot open image files from local Dropbox folder

Explorer | Level 3

Hello Lusil,

No, when I exit the dropbox app I am able to access local files with no problem. As soon as I start it again the issue recurs. 

 

Obviously, online-only files are not accessible at all while the app is closed. 

 

Thanks!

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Re: Cannot open image files from local Dropbox folder

Explorer | Level 3

this is still happening. any ideas?

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Re: Cannot open image files from local Dropbox folder

Dropboxer

Thanks for getting back to me, @Archimy

 

Does the same behavior persist if you try opening the files with another third party app by any chance? 

 

Also, are you opening the files directly from the Dropbox desktop application or your Dropbox folder via Finder/File Explorer? 

 

Finally, could you clarify if the files you're having trouble with are Smart Synced as local or as online-only? 

 

Looking forward to hearing back from you!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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