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Cannot open pdf file


Cannot open pdf file

New member | Level 2

Someone sent me a shared file in dropbox. Tried to download and open file. Kept asking for me to log in with Microsoft account, which I did, but kept saying password is incorrect (IT IS CORRECT). I even created a dropbox account. Even from within dropbox, try to open pdf file and it makes me log in. Again, says Microsoft account password is not correct.

I used to be a dropbox user and dropped it because of BS like this. I see nothing has changed.

Any suggestions would be appreciated.

1 Reply 1

Re: Cannot open pdf file


Hi @broper; thanks for posting on our Community!


Can you please send me a screenshot of the exact error you get so I can have a visual too?


If you're using the website to do this, have you tried another browser? 


Let me know what you find and we'll take it from there. 

Community Moderator @ Dropbox

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