cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Check out the Dropbox cheat sheet for getting started in 2021 here!

Dropbox files & folders

Get in sync with the Dropbox Community. Our members can answer all your questions on Dropbox files and folders. Join a discussion or start your own today.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Cannot restore link to Quicken Backup files

Cannot restore link to Quicken Backup files

Explorer | Level 3

Reinstalled Windows and Parallels on my Mac OS Big Sur. I cannot find my Quicken Backup folder on my Windows screen only a greyed out link.

5 Replies 5

Re: Cannot restore link to Quicken Backup files

Dropboxer

Hi there @Ehamilton, thanks for reaching out!

 

Just to clarify, do you have this backup folder within Dropbox, and are trying to sync it via the desktop app?

 

Also, would you mind sharing a screenshot of the "greyed out link" that you mentioned, as the visual would be very helpful.

 

Looking forward to hearing back from you!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Cannot restore link to Quicken Backup files

Explorer | Level 3

Hi Daphne,

 Backup folder was on the desktop of Windows Parallel. Shortcut is no longer accesible but it was a Dropboc icon with Quicken backup.ink as a descriptor.

Re: Cannot restore link to Quicken Backup files

Dropboxer

Hi @Ehamilton, if you reinstalled Windows in Parallels, isn't it possible that the shortcut was deleted if it wasn't located in the Dropbox folder?

 

Is the shortcut visible on the deleted files on the Dropbox site?


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Cannot restore link to Quicken Backup files

Explorer | Level 3
Jay,
File/shortcut is not visible in Dropbox deleted files.

Ed

Re: Cannot restore link to Quicken Backup files

Dropboxer

Hey @Ehamilton, do you see any recent record of it being added under your events page


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Polls
Are you starting new work habits this year?

Work Smarter with Dropbox

The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.

Sound good? Let's get started.
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?