cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Want to know all about tools for creatives that work seamlessly with Dropbox, like Adobe? Well, check it out right here!

Dropbox files & folders

Get in sync with the Dropbox Community. Our members can answer all your questions on Dropbox files and folders. Join a discussion or start your own today.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Cannot search words that are in the files (Windows app)

Cannot search words that are in the files (Windows app)

Jenny vespark
Explorer | Level 3

Hi, I have used dropbox app on Windows for years.

I could find the files if I type words that contain in the file before.

For example, I create an excel files and its name is abc. I type many people's names in this file. However, I search "Amy" in search bar. It shows nothing. 

I could still find the files that contain "Amy" with typing it in search bar last month. But I cannot do this since few weeks ago.

I really need this search function, please provide me some solutions.

 

P.S. All my files are show Green tick. And my paid plan is 2TB.

 

 

9 Replies 9

Re: Cannot search words that are in the files (Windows app)

Jay
Dropboxer
Hi @Jenny vespark, thanks for posting on the Community!

Are you able to search for other three-letter words using the search bar, or is it just 'Amy' that isn't detected?

Could you attach a screenshot showing this behavior? 

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Cannot search words that are in the files (Windows app)

Jenny vespark
Explorer | Level 3

Hi Jay,

Not only "Amy". No matter what I type, it just cannot search the content in files.

For example,

First picture, I want to find "TAIWAN" in file named "Free of charge".

123.jpg

Like the second picture, I typed TAIWAN but find nothing.

3-1.jpg

Not only Word, but also Excel and PDF cannot read content in files.

This situation happened few weeks ago.

I really need this function. Please help me to solve this problem.

Re: Cannot search words that are in the files (Windows app)

Jay
Dropboxer
Instead of using the full application, does searching via the system tray icon work instead?

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Cannot search words that are in the files (Windows app)

Jenny vespark
Explorer | Level 3

Hi Jay,

What is system tray icon?

 

Re: Cannot search words that are in the files (Windows app)

Jay
Dropboxer
It's the Dropbox icon near the clock on the bottom right.

If you click it once, you'll get the smaller app to appear, with the search bar at the top.

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Cannot search words that are in the files (Windows app)

Jenny vespark
Explorer | Level 3

Hi, Jay

I found the system tray icon, and try to search in this small bar.

It doesn't work neither. Just like what I mentioned before.

 

 

Re: Cannot search words that are in the files (Windows app)

Jay
Dropboxer
Thanks for the info. I'd recommend getting in contact with the support team directly for further assistance on this matter.

Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system!

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Cannot search words that are in the files (Windows app)

Jenny vespark
Explorer | Level 3

Hi Jay,
Here is my ticket number #12346505.

Please help me to solve this problem.

Thank you.

Re: Cannot search words that are in the files (Windows app)

Jay
Dropboxer
Thanks for the info, I've added your comments to the ticket and have prioritized it to expedite matters on your behalf.

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Poll
Do you work or study in the creative industry? If so, which area?
If you use Adobe, don't forget to check out our latest integrations update here.
Who's talking

Top contributors to this post

  • User avatar
    Jay Dropboxer
  • User avatar
    Jenny vespark Explorer | Level 3
What do Dropbox user levels mean?
Need more support?