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Cannot select a word and go straight to it

Cannot select a word and go straight to it

Renzo74
Helpful | Level 6

hello, on the iOS app (both iphone anche ipad) is not possible to select a word (on the right list) to go directly at that word, it only go at the first or at the last, any solution?

thanks

R

1 Accepted Solution

Accepted Solutions

Re: Cannot select a word and go straight to it

Renzo74
Helpful | Level 6

problem solved (both iphone and ipad) with today update, many thanks!

View solution in original post

13 Replies 13

Re: iOS app issue (bug report)

Lusil
Dropboxer
Hi there @Renzo74, thanks for posting your question here. 

Could you send me a screenshot of the issue, so that I have a better visual of it?

Are you trying to select a word from a file or a comment by any chance?

Any additional information would be super helpful. 

Cheers!

Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: iOS app issue (bug report)

Renzo74
Helpful | Level 6

Hello @Lusil  thanks for reply,

please see the screenshot, if I touch a letter on the list (for ex. "F") the app only goes to the top, or to the bottom if I try to touch a lower letter, there is no way to go to a specific letter, only scrolling

I tried right now, it seems to work properly on the root directory, on a subdir it does not work

many thaks!

R

dropbox.jpg

Re: iOS app issue (bug report)

Lusil
Dropboxer
I see, thanks for checking that out for me. 

In this case, we'd have to continue via email so that we can have a more in-depth look into things. 

Would it be alright if I reached out to you?

Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: iOS app issue (bug report)

Renzo74
Helpful | Level 6

@Lusil no problem!

Re: iOS app issue (bug report)

Lusil
Dropboxer
I just sent you one, @Renzo74

Looking forward to hearing back from you!

Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: Cannot select a word and go straight to it

Renzo74
Helpful | Level 6

hello,

unfortunately despite the updates the issue was never fixed 
disappointing!

Re: Cannot select a word and go straight to it

Renzo74
Helpful | Level 6

problem solved (both iphone and ipad) with today update, many thanks!

Re: Cannot select a word and go straight to it

Renzo74
Helpful | Level 6

it’s very boring but with last update the bug is comed back!


on ios apps (both iphone e ipad) it’s not possible to select a letter from the list on right side
for go directly to the file/directory named whit that letter

 

any solution?


@developers please take a look!

Re: Cannot select a word and go straight to it

Walter
Dropboxer
Hey @Renzo74, sorry to hear about this.

Could you please reinstall the mobile app on your devices and let me know if this persists?

In case it does, I'd be happy to have a further look internally, so please let me know and I'll send you an email to investigate. 

Walter
Community Moderator @ Dropbox
dropbox.com/support


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    Walter Dropboxer
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    Renzo74 Helpful | Level 6
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