Since about 2 weeks ago, I have been unable to ‘share’ folders from Dropbox.
I have been using Dropbox for many years and share folders regularly each week. I have 18.25 GB storage which I earned from recommending dropbox to others over the years.
Now when I ‘right click’ on a folder and select ‘share’, and enter the emails (approx. 10 of them) I receive a message
“you’ve hit the limit of invites you can send per day”
… even though I have not sent any invites that day.
So I waited 24 hours and tried again. Same message every day.
When I right click on the folder and select ‘copy dropbox link’ I get a message
“Couln’t copy link. You don’t have permission to create a link to this content”
Thanks in advance,
Hi @DaveBlue534; thanks for joining the Dropbox Community!
It seems like you're having an issue similar to what is mentioned in this discussion, so I'd suggest contacting our support team through an incognito window without logging into your account via this form.
Make sure to input an email address we can reach you and as much information as possible.
I hope this gets resolved for you soon and please let me know if you have any questions, Dave.
I used an Incognito window... and went to https/www.dropbox.com/support
I see the option "Need to speak to us?"
and can only select 'Ask Dropbot'
or 'Ask the Community' which is where I posted this question.
Do you mean I should ask the Dropbot?
I read the 'discussion' link you sent but could not see any solutuon there.
Thius time I signed out of my account... used an incognito window and went to the URL you mentioned...
But this says I have to sgn in.
How can I contact support?
If you could include a screen shot showing what to select that would be appreciated.
I am using Windows 10 on a desktop in case that makes a difference.
Thanks for the update on this one Dave.
Can you try an incognito window again to access the following link?
Dave, I have been having the exact same issue. Hoping you will be able to share with us how the problem was solved. I have now spent hours trying to troubleshoot this problem to no avail.
I followed Walter's instructions and opened a Support Ticket.
I am still waiting for a reply.
If/When it gets fixed, I will post back.
This way to log a ticker to Dropbox does not work.
They simply do not reply to the ticket.
I have no way to contact them ... as I have a free Dropbox account. But I have driven new customers to Dropbox over the years to earned 18 GB of space by doing this.
But they won't respond to my ticket, as I have a free account.
Looks like it is time to leave Dropbox and just warn people of their lack of Support.... and inability to use their system to share
This is the Dropbox response
Thanks for reaching out to Dropbox support. Replies to this email are routed to an unmonitored inbox and will not be answered by our support team.
Your technical support options depend on what kind of account you have. To see the support options for your account, log in and go to https/dropbox.com/support.
The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.Sound good? Let's get started.
For more info on available support options, see this article.
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