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Cannot share folders past 2 weeks

Cannot share folders past 2 weeks

Explorer | Level 4

Since about 2 weeks ago, I have been unable to ‘share’ folders from Dropbox.

 

I have been using Dropbox for many years and share folders regularly each week.  I have 18.25 GB storage which I earned from recommending dropbox to others over the years.

 

Now when I ‘right click’ on  a folder and select  ‘share’,  and enter the emails (approx. 10 of them) I receive a message  

“you’ve hit the limit of invites you can send per day”

… even though I have not sent any invites that day.

 

So I waited 24 hours and tried again.  Same message every day.

 

When I right click on the folder and select ‘copy dropbox link’  I get a message

“Couln’t copy link.  You don’t have permission to create a link to this content”

 

Any suggestions?

 

Thanks in advance,

Dave

14 Replies 14

Re: Cannot share folders past 2 weeks

Dropboxer

Hi @DaveBlue534; thanks for joining the Dropbox Community!

 

It seems like you're having an issue similar to what is mentioned in this discussion, so I'd suggest contacting our support team through an incognito window without logging into your account via this form.

 

Make sure to input an email address we can reach you and as much information as possible. 

 

I hope this gets resolved for you soon and please let me know if you have any questions, Dave. 

 

 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Cannot share folders past 2 weeks

Explorer | Level 4

Hi Walter,

I used an Incognito window... and went to https:confused face:/www.dropbox.com/support

 

I see the option "Need to speak to us?"

 

and can only select 'Ask Dropbot'

or 'Ask the Community' which is where I posted this question.

 

Do you mean I should ask the Dropbot?

 

I read the 'discussion' link you sent but could not see any solutuon there.

 

Best Wishes,

Dave

 

Re: Cannot share folders past 2 weeks

Explorer | Level 4

Hi Walter,

Thius time I signed out of my account... used an incognito window and went to the URL you mentioned...

https:confused face:/www.dropbox.com/support

 

But this says I have to sgn in.

 

How can I contact support?

 

If you could include a screen shot showing what to select that would be appreciated.

 

I am using Windows 10 on a desktop in case that makes a difference.

 

Best Wishes,

Dave

Re: Cannot share folders past 2 weeks

Dropboxer

Thanks for the update on this one Dave. 

 

Can you try an incognito window again to access the following link?

 

https:confused face:/www.dropbox.com/support/sign-in-issues


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
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Re: Cannot share folders past 2 weeks

Explorer | Level 4

Thank you Walter!

 

I was able to submit the probelm that way.

 

Best Wishes,

Dave

Re: Cannot share folders past 2 weeks

Explorer | Level 3

Dave, I have been having the exact same issue.  Hoping you will be able to share with us how the problem was solved.  I have now spent hours trying to troubleshoot this problem to no avail.

Re: Cannot share folders past 2 weeks

Explorer | Level 4

Carrie,

I followed Walter's instructions and opened a Support Ticket.

 

I am still waiting for a reply.

 

If/When it gets fixed, I will post back.

 

Best Wishes,

Dave

Re: Cannot share folders past 2 weeks

Explorer | Level 4

Still not received a reply to the Dropbox ticket I opened.

 

Re: Cannot share folders past 2 weeks

Explorer | Level 4

@Walter

This way to log a ticker to Dropbox does not work.

 

They simply do not reply to the ticket.

 

I have no way to contact them ... as I have a free Dropbox account.   But I have driven new customers to Dropbox over the years to earned 18 GB of space by doing this.

 

But they won't respond to my ticket, as I have a free account.

 

Looks like it is time to leave Dropbox and just warn people of their lack of Support.... and inability to use their system to share

folders.

 

This is the Dropbox response

 

Thanks for reaching out to Dropbox support. Replies to this email are routed to an unmonitored inbox and will not be answered by our support team.

Your technical support options depend on what kind of account you have. To see the support options for your account, log in and go to https:confused face:/dropbox.com/support.

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