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Cannot upload files on Slack

New member | Level 2
New member | Level 2

Since I recently upgraded to Dropbox for Business, I can no longer upload files on Slack. I have enabled the Dropbox integration on Slack a while ago. On the Slack desktop app, it recognises Dropbox and allows me to identify the file I want to share. But when I click on the file, I get an error message Screenshot 2019-04-12 at 15.12.22.png

1 Accepted Solution

Accepted Solutions
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Re: Cannot upload files on Slack

Dropboxer
Dropboxer
Hey @nikitaudhwani, thanks for posting your query on the Community. 
 
Due to account-specific info that’d be necessary so as to have a more in-depth investigation of the matter, I’d recommend we move this discussion to email. As such, I was able to locate your ongoing communication with a member of my team. 
 
I’ve passed your comments along to them and can see that they replied to you. Please check your inbox for their latest message and don’t hesitate to get back to them with any further queries regarding this via email. 
 
Thanks!

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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4 Replies 4
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Re: Cannot upload files on Slack

Dropboxer
Dropboxer
Hey @nikitaudhwani, thanks for posting your query on the Community. 
 
Due to account-specific info that’d be necessary so as to have a more in-depth investigation of the matter, I’d recommend we move this discussion to email. As such, I was able to locate your ongoing communication with a member of my team. 
 
I’ve passed your comments along to them and can see that they replied to you. Please check your inbox for their latest message and don’t hesitate to get back to them with any further queries regarding this via email. 
 
Thanks!

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Re: Cannot upload files on Slack

New member | Level 2
New member | Level 2

Hi Lusil,

Initially, I contacted the Support desk and was told to post my question here (see screenshot email response). I'll follow up via email as you have suggested.

[personal information removed]

Highlighted

Re: Cannot upload files on Slack

Dropboxer
Dropboxer
No worries @nikitaudhwani, I’ll leave this thread open as well in case any like-minded users have any suggestions as well. 
 
Let us know how it goes! 
 
PS. I also went ahead and removed the screenshot attached for security and privacy purposes. 

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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Re: Cannot upload files on Slack

New member | Level 2
New member | Level 2

I have this same issue after upgrading to Dropbox Business.  What's the best way to resolve?  Thanks.

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