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Cannot upload files to Dropbox, or sync to Dropbox desktop app

New member | Level 2
New member | Level 2

I purchased 1TB of Dropbox storage yesterday successfully. I also downloaded Dropbox App for my iMac and my iPhone. 

I have 2 large video files (3gb) sitting in my Dropbox Desktop App that I'd like to share with friends, however despite the files appearing in my Desktop App they do not synch automatically with my Dropbox account. i.e if i log into Dropbox it shows i have no files, but when i open Dropbox App on Desktop the 2 video files are happily sitting there. Also, they have been "synching" for 24 hours with no success.

Similarly when I log into Dropbox account separately and try to upload the files from scratch from iMovie the upload time for each file says 10-17 hours... it then crashes i.e it file upload doesnt happen.

So I cant synch files from Desktop App to my Dropbox account or iOS Dropbox App, and I cant upload the files onto Dropbox.com. 

Seriously considering cancelling my subscription today - it shouldnt be this hard!

 

1 Accepted Solution

Accepted Solutions
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Re: Cannot upload files to Dropbox, or sync to Dropbox desktop app

Super User II
Super User II

The issue is.... you need patience

Sorry, but, if each file on the web is saying 17 hours or so its going to take at least that for each on the computer. 

Just because they are in the Dropbox folder does not mean they are online. The Dropbox icon will tell you when theyve uploaded as it will lose the spinning disc icon (bottom right) and the icons over your movies will turn into green ticks


 


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 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


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View solution in original post

1 Reply 1
Highlighted

Re: Cannot upload files to Dropbox, or sync to Dropbox desktop app

Super User II
Super User II

The issue is.... you need patience

Sorry, but, if each file on the web is saying 17 hours or so its going to take at least that for each on the computer. 

Just because they are in the Dropbox folder does not mean they are online. The Dropbox icon will tell you when theyve uploaded as it will lose the spinning disc icon (bottom right) and the icons over your movies will turn into green ticks


 


- - -


Heart Did this post help you? If so please mark it for some Kudos below. 


 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


 Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

View solution in original post

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