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Re: Cannot upload photos (.jpg) to Dropbox for many days!But pdf and docx can.

Cannot upload photos (.jpg) to Dropbox for many days!But pdf and docx can.

Ben
Explorer | Level 3

Cannot upload photos (.jpg) to Dropbox for many days!But pdf and docx can.

Using Note 8.

11 Replies 11

Re: Cannot upload photos (.jpg) to Dropbox for many days!But pdf and docx can.

Hannah
Dropboxer
 Hey @Ben, thanks for joining us on the Dropbox Community!

Are you using the Dropbox app to upload the .jpg files from your phone?

If so, can you go to the app's settings and clear the cache to see if that helps?

Keep me posted!

Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Cannot upload photos (.jpg) to Dropbox for many days!But pdf and docx can.

Ben
Explorer | Level 3
As suggested, even I have clear the cache in the app of Dropbox by my phone, Note 10. The problem still exists. Upload failed. What's wrong with it?

Re: Cannot upload photos (.jpg) to Dropbox for many days!But pdf and docx can.

Lori
Dropboxer
Hey @Ben, sorry to jump in here! 

Can you clarify if you're using the browser on your phone, or our app? 

Also, feel free to send us a screenshot of the error you see on your end, when uploading fails. 

Thanks!

Lori
Community Moderator @ Dropbox
dropbox.com/support


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Re: Cannot upload photos (.jpg) to Dropbox for many days!But pdf and docx can.

Ben
Explorer | Level 3
I'm using my phone, Note 10. How can I send you the Screen Shot here ??

Re: Cannot upload photos (.jpg) to Dropbox for many days!But pdf and docx can.

Ben
Explorer | Level 3
I'm using the App of Dropbox by my phone.

Re: Cannot upload photos (.jpg) to Dropbox for many days!But pdf and docx can.

Jay
Dropboxer
Hi @Ben, you can take a screenshot on your phone and then attach it to your reply on the thread for us to see the error message.

Jay
Community Moderator @ Dropbox
dropbox.com/support


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:arrows_counterclockwise: Still stuck? Ask me a question!
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Re: Cannot upload photos (.jpg) to Dropbox for many days!But pdf and docx can.

Ben
Explorer | Level 3
I can't upload the Screen Shot. It seems that there is no function of attachment of a file or photo to be uploaded by the reply. I typed it as follows:

上傳失敗
無法上傳
「20211012_095157.jpg」。這可
能是因為檔案已移動、刪除,或儲
存在目前無法使用的SD 卡所致。
確定

All photes failed to be uploaded are saved in my Note 10, that has no SD card and I haven't transfered, deleted or saved to other locations. All photos in my phone are saved in the folder of DCIM of Built-in storage space as usual. Please help. The problem has been existed for two weeks and never happened before.

Re: Cannot upload photos (.jpg) to Dropbox for many days!But pdf and docx can.

Jay
Dropboxer
If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps?

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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Re: Cannot upload photos (.jpg) to Dropbox for many days!But pdf and docx can.

Ben
Explorer | Level 3
I'm using the basic plan with only 2 devices.
Need more support?