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Cannot view photos in camera uploads folder on Windows PC

Explorer | Level 4

Hi all, 

 

If I use my windows PC the Dropbox Camera Uploads folder is empty but if I open dropbox in my PC's browser or on my phone they are there.  I cannot upload photos to Facebook while using my PC.  Why wont Windows Explorer recognise my photos?

 

TIA

3 Replies 3
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Re: Cannot view photos in camera uploads folder on Windows PC

Dropboxer
Dropboxer

Hi @Shazza27; thanks for posting!

 

As a first step, can you send me the desktop app's status as shown within your system tray so I can have a better look into this?

 

Is it 'up to date' or still syncing? 

 

As for uploading to Facebook, until we find out what's going on, you can download the files from our website and then upload them to Facebook directly. 

 

Let me know what you find!



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Cannot view photos in camera uploads folder on Windows PC

Explorer | Level 4

Hi Walter,

 

The dropbox app is always "up-to-date".

 

 

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Re: Cannot view photos in camera uploads folder on Windows PC

Dropboxer
Dropboxer

Then it's possible that you've selectively unsynced this folder through the app's preferencesCan you check if that's the case and de-select it from there to have it synced down to your device?

 

If that's not the case, could you send me a screenshot of how the content of your Dropbox Folder looks like?

 

Thanks a bunch @Shazza27!



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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