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Cant access shared folder

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Cant access shared folder

Explorer | Level 3

Ever since the new update i cant access 2 folders that have been shared with me on the ap. I have an iphone

7 Replies 7
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Re: Cant access shared folder

Dropboxer

Hi @Corn, thanks for taking the time to message us!

 

Could you clarify what you mean by the recent update? What error are you getting when attempting to view the shared folders on your account?

 

Any other info or screenshots would be helpful!


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Cant access shared folder

Explorer | Level 3
Hi @jay my ap shows it updated 2 days ago and since then when i go to notifications and ahared folders to view it. It wont allow me to clock on the preview folder or get more space buttons. I put my finger on them and nothing happens. I dont know how to add a picture, theres nothing here on my phone that says add attatchment.
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Re: Cant access shared folder

Dropboxer

Could you try rebooting your device to see if this helps?

 

For the screenshot, try uploading it to Dropbox and then share a link to it so we can view it from here.


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Cant access shared folder

Explorer | Level 3
Ive tried restarting, hard restart, and uninstalling and reinstalling the ap.

https://www.dropbox.com/sh/8pbhh3vgm3on9up/AACh5AMQNqlK4Qj_51u_xoXIa?dl=0
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Re: Cant access shared folder

Dropboxer

It seems like those folders would put you out of quota @Corn.

 

Can you access those on our website at all? Are they available for you in your sharing tab to add back perhaps? 

 

While we're at it, what's your device's OS version?



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Cant access shared folder

Explorer | Level 3
No i cant do any of that. But ive always been able to preview them. I cant even click the get more space tab. I have the newest ios 14.2
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Re: Cant access shared folder

Dropboxer

Hey @Corn, could you let us know if you see the folder under your Sharing tab and check how much space you have left?


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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