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Cant download mp4 files at all

Cant download mp4 files at all

NekoAnimator
Explorer | Level 3

Im editing videos for someone, and they sent me the raw video as an mp4 file, but i cant download it, as the error message says because "the source file could not be read." ive searched and it seems im the only one who has this problem, everyone else just defaults to a different file, and is easily fixed by clicking download, which is what i click when i get that error message.

1 Reply 1

Re: Cant download mp4 files at all

Jay
Dropboxer
Hi @NekoAnimator, thanks for messaging today!

Could you try switching browsers to see if this behavior occurs again? 

Can you also try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely?

This will help me to assist further!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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