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Changed selective sync while in-progress, lost files completely.

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Changed selective sync while in-progress, lost files completely.

Explorer | Level 3

I had My Documents folder set to sync with Dropbox, but decided later to exclude one particularly large folder. I de-selected it from selective sync in Dropbox, while in the process of uploading/syncing, and the folder disappeared completely from My Documents folder, along with its contents. It is not in the trash-can/recycle-bin, and searching My Documents folder returns no results for files that should exist.

 

The folder appears in my Dropbox, when accessed via dropbox.com, with some of the files -- those that had already uploaded.

 

I do not know how to recover the other files that were in that folder when I de-selected it from selective sync.

 

Is it possible?

1 Accepted Solution

Accepted Solutions
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Re: Changed selective sync while in-progress, lost files completely.

Dropboxer
Dropboxer

Hey @jeffalii, thanks for checking in. 

 

Just to make sure that we cover as much ground as possible, did you also check to see if:

  • The files are by any chance at the original path?
  • There's any additional information in your events page?
  • Your deleted files tab has these files?

Keep me posted!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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View solution in original post

2 Replies 2
Highlighted

Re: Changed selective sync while in-progress, lost files completely.

Dropboxer
Dropboxer

Hey @jeffalii, thanks for checking in. 

 

Just to make sure that we cover as much ground as possible, did you also check to see if:

  • The files are by any chance at the original path?
  • There's any additional information in your events page?
  • Your deleted files tab has these files?

Keep me posted!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

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Re: Changed selective sync while in-progress, lost files completely.

Explorer | Level 3

Thanks, Lusil.

 

I think that I was able to recover the lost files through dropbox.com/events by selecting Restore on the Event Details page for the Delete event.

 

It was an awkward process that lost the files in the first place and figuring out how to recover them wasn't easy. The community help was in fact very helpful!

 

 

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