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Client with 'can edit' permission is still not able to edit. She can only view.

New member | Level 2
New member | Level 2

Client with 'can edit' permission is still not able to edit. She has uninstalled and reinstalled Dropbox. 

I have then removed her permissions and reinstated them as 'can edit' but she still can only read the shared files.

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Re: Client with 'can edit' permission is still not able to edit. She can only view.

Dropboxer
Dropboxer

Hi there @Janet62, thanks for reaching out to us about this. 

I'd be more than happy to help, I'll just need a bit more info, such as:

  • Where are they accessing the files from? The website, the desktop app, or the mobile app? 
  • Are they opening the files via a shared folder or a shared link by any chance?
  • Are they getting any errors? If so, a screenshot (without any personal info) would be very helpful. 

Let me know what you find!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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