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Comments Tip/Introduction window won't close

Comments Tip/Introduction window won't close

Helpful | Level 5

This tip window won't disappear. The close X does not work and it obscures the comments panel. I have tried 2 different browser types, laptop and phone browsers. The window does not however appear in the phone app. I have finished the "Introduction to Dropbox" guide but this particular window remains. Any ideas?

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1 Accepted Solution

Accepted Solutions

Re: Comments Tip/Introduction window won't close

Helpful | Level 5

Hi Walter

 

Thanks for the reply.

Clearing cache and the rest of the browser history did not resolve it. I can post comments (and I can see what I type due to the typing box being above the tips window). I managed to get rid of it now by trying to complete what the box said, as well as the box after that. I only use Dropbox for work so I had to pretend to comment and to tag someone and it registered that I 'tried out' what the introduction/tip box wanted me to try. It would be good to be able to just close the windows instead of having to finish the tips.

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5 Replies 5

Re: Comments Tip/Introduction window won't close

Dropboxer

Hey @7288459p; welcome to our Community!

 

Could you clear your browser's cache and try again?

 

If this persists, can you post a test comment on a specific area of the file to see if this window goes away? You'll be able to delete the comment afterwards if needed. 

 

Keep me posted!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Comments Tip/Introduction window won't close

Helpful | Level 5

Hi Walter

 

Thanks for the reply.

Clearing cache and the rest of the browser history did not resolve it. I can post comments (and I can see what I type due to the typing box being above the tips window). I managed to get rid of it now by trying to complete what the box said, as well as the box after that. I only use Dropbox for work so I had to pretend to comment and to tag someone and it registered that I 'tried out' what the introduction/tip box wanted me to try. It would be good to be able to just close the windows instead of having to finish the tips.

View solution in original post

Re: Comments Tip/Introduction window won't close

Dropboxer

Glad to hear it's sorted now and I appreciate your feedback on this @7288459p

 

See you around the Community!


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Comments Tip/Introduction window won't close

Helpful | Level 5

Hi there

 

I have just realised the box is back every time I open a new document. The X does not work to get rid of the window, and I can't go through the 'tips/tutorial' every time as it's inappropriate to comment on clients' shared documents as it would notify clients who have access to that document that I am commenting on random documents. In a bit of a loss now.

Re: Comments Tip/Introduction window won't close

Dropboxer

Could you perhaps try another device @7288459p?


Walter
Community Moderator @ Dropbox
dropbox.com/support


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