Comments Tip/Introduction window won't close

[7288459p]

This tip window won't disappear. The close X does not work and it obscures the comments panel. I have tried 2 different browser types, laptop and phone browsers. The window does not however appear in the phone app. I have finished the "Introduction to Dropbox" guide but this particular window remains. Any ideas?

[Walter]

Hey @7288459p; welcome to our Community!

Could you clear your browser's cache and try again?

If this persists, can you post a test comment on a specific area of the file to see if this window goes away? You'll be able to delete the comment afterwards if needed. 

Keep me posted!

[7288459p · Accepted solution]

Hi Walter

Thanks for the reply.

Clearing cache and the rest of the browser history did not resolve it. I can post comments (and I can see what I type due to the typing box being above the tips window). I managed to get rid of it now by trying to complete what the box said, as well as the box after that. I only use Dropbox for work so I had to pretend to comment and to tag someone and it registered that I 'tried out' what the introduction/tip box wanted me to try. It would be good to be able to just close the windows instead of having to finish the tips.

[Walter]

Glad to hear it's sorted now and I appreciate your feedback on this @7288459p. 

See you around the Community!

[7288459p]

Hi there

I have just realised the box is back every time I open a new document. The X does not work to get rid of the window, and I can't go through the 'tips/tutorial' every time as it's inappropriate to comment on clients' shared documents as it would notify clients who have access to that document that I am commenting on random documents. In a bit of a loss now.

[Walter]

Could you perhaps try another device @7288459p?