View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
I have the following situation: My bank blocked my credit card because of some fraudulent activity. When Dropbox wanted to draft the subscription fees it was rejected and my account was downgraded.
I got an email that I could re-subscribe again, which I tried multiple times trying different forms of payment, auto-draft, credit card, Paypal. However I always got a technical error message.
I submitted the contact forms on the support page twice, one 2 weeks ago, one approximately 1 week ago with absolutely no response. The chat was abandoned immediately when I explained my problem. This happened twice. The phone number with an automatic reply system only always directed me to the support page which was the opposite of helpful.
Please help! I have been a loyal customer for several years and I enjoy your services, but our support really is less than acceptable.
Thank you!
Maik.
500 errors are usually not website ones but ones on your machine.
Have you tried opening an incognito browser window and trying that
- - - -
Did this post help you? If so please mark it for some Kudos below.
Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible!
Have you tried just going to www.dropbox.com/plans and upgrading from there
What error messages you getting?
- - - -
Did this post help you? If so please mark it for some Kudos below.
Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible!
Yes, I tried that, too. The error message says:
Error (500)
Something went wrong. Don't worry, your files are still safe and the Dropboxers have been notified. Check out our Help Center and forums for help, or head back to home.
500 errors are usually not website ones but ones on your machine.
Have you tried opening an incognito browser window and trying that
- - - -
Did this post help you? If so please mark it for some Kudos below.
Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible!
Thank you, Mark, you were right. That worked! I tried with a different browser. That solved it. Thank you very much! 🙂
(Still the customer service of Dropbox has much room for improvement.)
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!