Constant Error Messages while trying to upgrade

[BDSGroup]

I have the following situation: My bank blocked my credit card because of some fraudulent activity. When Dropbox wanted to draft the subscription fees it was rejected and my account was downgraded.

I got an email that I could re-subscribe again, which I tried multiple times trying different forms of payment, auto-draft, credit card, Paypal. However I always got a technical error message.

I submitted the contact forms on the support page twice, one 2 weeks ago, one approximately 1 week ago with absolutely no response. The chat was abandoned immediately when I explained my problem. This happened twice. The phone number with an automatic reply system only always directed me to the support page which was the opposite of helpful.

Please help! I have been a loyal customer for several years and I enjoy your services, but our support really is less than acceptable.

Thank you!

Maik.

[Mark]

Have you tried just going to www.dropbox.com/plans and upgrading from there

What error messages you getting?

[BDSGroup]

Yes, I tried that, too. The error message says:

Error (500)

Something went wrong. Don't worry, your files are still safe and the Dropboxers have been notified. Check out our Help Center and forums for help, or head back to home.

[Mark · Accepted solution]

500 errors are usually not website ones but ones on your machine.

Have you tried opening an incognito browser window and trying that

[BDSGroup]

Thank you, Mark, you were right. That worked! I tried with a different browser. That solved it. Thank you very much! 🙂

(Still the customer service of Dropbox has much room for improvement.)