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Content search function not working

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Content search function not working

Explorer | Level 3

I am a plus member and content search function is not working. Please help

5 Replies 5
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Re: Content search function not working

Dropboxer

Hi there @Stevelee, I hope you're well today!

 

Could you clarify for me where you're searching from? Eg. the website, desktop app or mobile app.

 

Also, does searching not return any results if you search for a filename, or just for text within your documents?

 

Keep me posted!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Content search function not working

Explorer | Level 3

Hi, I searched a word thats in the pdf file using dropbox app and search only works with the file name, not the words in the file. But as far as i am aware, with the plus account, this content search function should be working. Please let me know what i have to do to make this content search function work with the dropbox app. Much appreciated

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Re: Content search function not working

Dropboxer

Hey @Stevelee, thanks for getting back to us. 

 

Have you tried doing this from another browser or an incognito window?

 

How about after clearing the cache and making sure that you're not running any browser extensions/plugins? 

 

Let us know how it goes, cheers!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Content search function not working

Explorer | Level 3

Hi,

 

I have tried on my browser, but still can't search for the words in the contents. Can you please rectify this issus asap? We are quite frustrated due to this. Thanks

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Re: Content search function not working

Dropboxer

Thanks for trying that out for us, @Stevelee

 

Could you check your options to contacting our Support team from here?


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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