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Context menu not showing up at all (OSX Yosemite 10.10.5)

New member | Level 2
New member | Level 2

Hello, I am running OSX Yosemite 10.10.5 and Dropbox v89.4.278 and the context menu does not show up.

In fact, none of the icons showing what is local and what is online-only show up.

I love this functionality since it is very helpful to save disk space, but without the context menu and without knowing what is already local and what not, it is impossible to use.

I tried uninstalling Dropbox and reinstalling and it didn't work...

Thank you for your help

Mauro

9 Replies 9
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Re: Context menu not showing up at all (OSX Yosemite 10.10.5)

Dropboxer
Dropboxer

Hey @mbianucci!

Sorry to hear you are missing the context menu icon and your syncing icons Mauro. 

Allow me to ask a few questions: 

  1. Is Dropbox active in general?
  2. Are you on a paid Dropbox plan?
  3. If so, is it a team account? 

To let Smart Sync to run on the computer you will need to enable installation of the system extension. Steps for changing the preferences for the System Extension on Personal and Dropbox Business accounts can be found here.

Note If you are a Dropbox Business user and this was disabled for the whole team by the Dropbox Business team admin, the admin would need to re-enable it.

If this doesn't fix it, please get back to me with screenshots showing what you see. 

Thank you! 


Fiona
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Context menu not showing up at all (OSX Yosemite 10.10.5)

New member | Level 2
New member | Level 2

Hi Fiona,

Thank you for your quick reply.

I am on a paid plan (Dropbox Business Standard) and it is a team account, but I am the administrator.

The context menu and online/local status shows on 2 other iMacs we have here (one running Yosemite, one running Sierra), but not on my MacBook Pro (Yosemite 10.10.5) and not on another iMac (High Sierra)

I can see that the "Dropbox System Extension" is enabled on Dropbox.com
If I need to install something specific on this MacBook, please let me know what steps I need to follow.
I can't see anywhere anything that reads like "Enable Smart Sync"

Not sure what screenshots to share since there is nothing to see...

Thanks for your help

Mauro

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Re: Context menu not showing up at all (OSX Yosemite 10.10.5)

Dropboxer
Dropboxer

Please try each of the following steps in this order:

  1. If you use antivirus or security software, add Dropbox to the list of trusted applications (or "whitelist") in that software.
  2. Quit the Dropbox application on your computer, then reopen the application.
  3. Restart your computer.
  4. Re-install Dropbox with admin permissions to fix the issue.
  5. Check that you have the latest patches and system updates. 
  6. Check if you're using the HIBUN application on the same computer (there's a known conflict between this app and Smart Sync). If you use HIBUN, uninstall this app and restart your computer to continue using Smart Sync, or contact Hitachi Solutions support.

If the issue persists I will create a ticket to look into device details.

Thanks for troubleshooting with me! 

I hope this fixes your issue. 


Fiona
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
 Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

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Re: Context menu not showing up at all (OSX Yosemite 10.10.5)

New member | Level 2
New member | Level 2

Hi Fiona,

Thank you again for your help.

The context menu still doesn't show up.
- I don't have anti virus
- I'm not using HIBUN
- I uninstalled Dropbox including the 'contextual menu' and the 'Dropbox application settings'

- I restarted and re-installed Dropbox (I am the admin)
- I even get a notification that I am using Smart Sync (see attached)
- And I am attaching another screenshot showing that the contextual menu is not showing.

You will see on both screenshots that I am looking into the Dropbox folder and none of the Smart Sync icons are showing up.

Just a separate comment that I don't think it matters, but just in case: I only have 38GB left in my laptop, so Dropbox says that I am running out of space and that I should use Smart Sync... which is what I am trying to do

 

Thanks again,

Mauro

 

Screenshot 2020-01-31 14.12.53.png

 

Screenshot 2020-01-31 14.13.49.png

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Re: Context menu not showing up at all (OSX Yosemite 10.10.5)

Dropboxer
Dropboxer

Your response and the screenshots are super helpful! 

Thank you so much Mauro. I emailed you to use my tools and help you the best way possible. You will find our ticket in the email address associated with your Community profile. 

Respond there with the name of the device and I will make sure Smart Sync shows up there soon. 

Thank you for your patience!

 


Fiona
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
 Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

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Re: Context menu not showing up at all (OSX Yosemite 10.10.5)

Explorer | Level 3

Fiona, I am having the identical issue.  MacBook Pro running 10.10.5, no virus software, no HIBUN.  Quitting DB and re-starting did not fix, nor did re-installing the app.  At dropbox.com, 'Dropbox System Extenstion' is 'On'.

As of the past week or so, I no longer have sync icons or the control-click contextual menu options, both features which ar very important and streamline usage.

Please advise.  Relevant screenshots attached.

 

Thanks!

S.Screen Shot 2020-02-05 at 3.00.12 PM.pngScreen Shot 2020-02-05 at 3.00.18 PM.png

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Re: Context menu not showing up at all (OSX Yosemite 10.10.5)

New member | Level 2
New member | Level 2

Hi all,

Exact same issues here:
* Macbook Pro running Yosemite 10.10.5
* iMac running High Sierra
* LOSS of Right-Click access to DB Links and green "Sync Dots"on Macbook
* NO change of DB functionality on iMac
* Not using SMART SYNC on either platform

The problem seemed to emerge overnight.

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Re: Context menu not showing up at all (OSX Yosemite 10.10.5)

Dropboxer
Dropboxer

Thank you so much for your reports to this thread @ScottMR and @Jazzdoc59

If the number of files you have in your Dropbox desktop app allows you to, I suggest to try a reinstall. An advanced reinstall and enable extensions again, to see if this get's your syncing icons back. 

If not, I will follow up with emails to look into this for you. 

Thank you for troubleshooting with me! 

 

 


Fiona
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
 Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

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Re: Context menu not showing up at all (OSX Yosemite 10.10.5)

Explorer | Level 3

Fiona, I have about 750GB worth of files on Dropbox, of which about only 40GB live locally on my laptop.  While I could go thru the process of removing all of my Dropbox content from my laptop, deleting the program, etc. and then re-installing, re-linking, etc., I'd rather not unless it's an absolute last resort.  Please advise.  Thanks.

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