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Continual downloading 12 files

Continual downloading 12 files

Gordonovitch
Explorer | Level 3

When I hover over the Dropbox icon on computer "A", it shows "Downloading 12 files . . . . " and has been like that for several weeks.  On computer "B" it shows "Up to date".  Syncing on computer "A" is not affected but "Downloading 12 files . . . " message persists.  I have tried to locate the files it is trying to download but have had no success.  I have seen other posts suggesting that I look for the blue sync symbol on a file but, with 116,000 files to look through, that doesn't seem to be a practical solution.  Is there some simple way to find the files that Dropbox is "trying" to download?  If not, how do I go about resetting the process.

1 Accepted Solution

Accepted Solutions

Re: Continual downloading 12 files

Jay
Dropboxer
Hi @Gordonovitch, since you're using the computer backup feature, have you disabled it completely using these steps?

If so, then it would allow you to move the folders back to their default locations.

Jay
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

5 Replies 5

Re: Continual downloading 12 files

Jay
Dropboxer
Hi @Gordonovitch, thanks for taking the time to message us!

On the desktop app, could you try clicking the ^ arrow near the syncing message to see if the files appear there?

In the Dropbox folder itself, you don't need to search each file individually, you can check the folders with a blue syncing icon and navigate down the structure to the files, assuming they're in one location.

Keep me updated with any progress!

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Continual downloading 12 files

Gordonovitch
Explorer | Level 3

Thanks for quick response.  I found the folders which are in "My PC".  I stopped the backup process but still sync Documents and Downloads - this folder seems to have stuck there.  I tried to move the folder into my Documents folder from the app and I get a message saying that I do not have permission.   "My PC" folder does not appear on my desktop and, although the Document folder is  being synced, the Documents  folder does not appear in my desktop Dropbox folder.  I try to delete the folders but "the action cannot be completed because the folders are open in another program.  Task Manager shows only Dropbox open.  I do not need these files, how do I remove them from the app?

Re: Continual downloading 12 files

Jay
Dropboxer
Hi @Gordonovitch, since you're using the computer backup feature, have you disabled it completely using these steps?

If so, then it would allow you to move the folders back to their default locations.

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Re: Continual downloading 12 files

Gordonovitch
Explorer | Level 3

OK . . . that worked.  Thanks

Re: Continual downloading 12 files

Jay
Dropboxer
Glad to hear that, @Gordonovitch, if you have any further queries, feel free to let me know.

Enjoy your weekend!

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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