When I hover over the Dropbox icon on computer "A", it shows "Downloading 12 files . . . . " and has been like that for several weeks. On computer "B" it shows "Up to date". Syncing on computer "A" is not affected but "Downloading 12 files . . . " message persists. I have tried to locate the files it is trying to download but have had no success. I have seen other posts suggesting that I look for the blue sync symbol on a file but, with 116,000 files to look through, that doesn't seem to be a practical solution. Is there some simple way to find the files that Dropbox is "trying" to download? If not, how do I go about resetting the process.
On the desktop app, could you try clicking the ^ arrow near the syncing message to see if the files appear there?
In the Dropbox folder itself, you don't need to search each file individually, you can check the folders with a blue syncing icon and navigate down the structure to the files, assuming they're in one location.
Thanks for quick response. I found the folders which are in "My PC". I stopped the backup process but still sync Documents and Downloads - this folder seems to have stuck there. I tried to move the folder into my Documents folder from the app and I get a message saying that I do not have permission. "My PC" folder does not appear on my desktop and, although the Document folder is being synced, the Documents folder does not appear in my desktop Dropbox folder. I try to delete the folders but "the action cannot be completed because the folders are open in another program. Task Manager shows only Dropbox open. I do not need these files, how do I remove them from the app?