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Continuous issue with trying to upload photo files to Dropbox Paper

Continuous issue with trying to upload photo files to Dropbox Paper

Lauren McCabe
Explorer | Level 3

Hi there, 

 

For the past three days, my Dropbox Paper has refused to upload any type of photo file. This started out of nowhere, and hasn't been able to be resolved. I've tried making a new doc, deleting papers for storage (which I have plenty of anyways), and even creating a new account. Has anyone else ran into a problem like this? It's infuriating, especially since it started without cause and can't be fixed with simple functions. I'd love some help. Thanks! Please see GIF below for issue as well:

 

Dropbox Issue.gif

1 Reply 1

Re: Continuous issue with trying to upload photo files to Dropbox Paper

Walter
Dropboxer
Hey there @Lauren McCabe; welcome to our Community!

Just to make sure we cover all grounds, can you please let me know if you get any different results after clearing your browser's cache or on another browser?

Thanks a bunch, Lauren!

PS: I truly appreciate the GIF depicting the issue at hand so clearly; awesome job there!

Walter
Community Moderator @ Dropbox
dropbox.com/support


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