Delete, edit, and organize
Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.
All of my saved audio files (multiple formats over 4-5 years) are giving me the above error with a cartoon picture of a cat. Issue just started today, as I had no issues accessing these files yesterday evening. Please help!
Lusil
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.
Hey @Mattbulaitis, thanks for the nudge here and sorry to see you're having this issue.
Are you running the most recent version of iOS on your phone and the most recent version of the Dropbox app?
Have you restarted your device, since this issue appeared?
You can also clear the cache of the Dropbox app from the app's settings, to see if that helps.
Hannah
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!