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“Couldn’t Load File” error on ALL saved audio files

“Couldn’t Load File” error on ALL saved audio files

SBowlin65
Helpful | Level 5

All of my saved audio files (multiple formats over 4-5 years) are giving me the above error with a cartoon picture of a cat. Issue just started today, as I had no issues accessing these files yesterday evening. Please help!

1 Accepted Solution

Accepted Solutions

Re: “Couldn’t Load File” error on ALL saved audio files

SBowlin65
Helpful | Level 5
Quick update: the issue is resolved if I make the audio file “available offline”. Not ideal, but I’m less panicked about the issue at least. Not sure what could cause this to happen overnight.

I’ve updated to the most recent version of iOS on my iPhone and iPad I utilize Dropbox on + updated Dropbox itself to the latest version on each as well - just to ensure no issues being caused on that end.

Thanks

View solution in original post

2 Replies 2

Re: “Couldn’t Load File” error on ALL saved audio files

SBowlin65
Helpful | Level 5
Quick update: the issue is resolved if I make the audio file “available offline”. Not ideal, but I’m less panicked about the issue at least. Not sure what could cause this to happen overnight.

I’ve updated to the most recent version of iOS on my iPhone and iPad I utilize Dropbox on + updated Dropbox itself to the latest version on each as well - just to ensure no issues being caused on that end.

Thanks

View solution in original post

Re: “Couldn’t Load File” error on ALL saved audio files

Lusil
Dropboxer
Hey @SBowlin65, thanks for keeping us in the loop and great work on the troubleshooting. 

If anything comes up or the error message returns, don't hesitate to give us another nudge. 

In the meantime, I hope you have a lovely weekend ahead of you. 

Lusil
Community Moderator @ Dropbox
dropbox.com/support


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