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Couldn't Start Dropbox

Couldn't Start Dropbox

Musicstate
Explorer | Level 4

This is usually because of a permissions error. etc

I moved the sync directory to my 😧 drive for info

I suspect the dropbox_path might be the problem

 

Text File
bn.BUILD_KEY: Dropbox
bn.VERSION: 141.4.3299
bn.constants.WINDOWS_SHELL_EXT_VERSION: 52
bn.is_frozen: True
machine_id: 0f7a47a3-475d-470e-a9fe-b9154018bcc4
pid: 8348
cwd: 'C:\\Program Files (x86)\\Dropbox\\Client'
real_path='C:\\Program Files (x86)\\Dropbox\\Client'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
HOME: None
appdata: 'C:\\Users\\music\\AppData\\Local\\Dropbox\\instance1'
real_path='C:\\Users\\music\\AppData\\Local\\Dropbox\\instance1'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
dropbox_path: None
not found
parent not found
sys_executable: 'C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
real_path='C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
mode=0o100777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
trace.__file__: 'C:\\Program Files (x86)\\Dropbox\\Client\\141.4.3299\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
real_path='C:\\Program Files (x86)\\Dropbox\\Client\\141.4.3299\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
not found
parent not found
TMP: C:\Users\music\AppData\Local\Temp
TEMP: C:\Users\music\AppData\Local\Temp
tempdir: 'C:\\Users\\music\\AppData\\Local\\Temp'
real_path='C:\\Users\\music\\AppData\\Local\\Temp'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
Traceback (most recent call last):
File "dropbox\client\authentication\register_host_helper.pyc", line 483, in _try_register_host
File "dropbox\client\authentication\register_host_helper.pyc", line 949, in handle_changed_host_secret
File "dropbox\sync_root\helpers.pyc", line 367, in destroy_root_from_config
AssertionError

1 Accepted Solution

Accepted Solutions

Re: Couldn't Start Dropbox

Здравко
Super Collaborator | Level 20

Hi @Musicstate,

The issue you are experiencing isn't related to any access or permission troubles. It's just a standard error message for everything (with or without real permission issues). The issue is definitely related to the path you selected for your Dropbox folder. It may be due to change/move in this path, for example, or some other similar change. Don't try to change Dropbox folder name or the path pointed to there after you have selected it!

To solve it, you have to unlink the application from your account and link it anew. Remove your troublesome application/device out from your device list. Scroll down to the desired device if need. Click on trash bin next to the desired list entry. This will make sure your device isn't in link to the Dropbox server, but the application itself can still be unaware of that. Forcibly unlink it using following command in terminal:

rm -rf ~/.dropbox

 The above guarantees that no any trace from previous link lefts, able to prevent further application work. Now you can link your Dropbox application to your Dropbox account anew by signing in again. 😉

Hope this helps.

 

Edit: Oh.. you are on Windows. One of the rule above is related to Mac/Linux only. 🤷 My fault. Instead of the command above remove Dropbox folder residing in "C:\Users\music\AppData\Local" (not the one that keeps your data).

View solution in original post

3 Replies 3

Re: Couldn't Start Dropbox

Здравко
Super Collaborator | Level 20

Hi @Musicstate,

The issue you are experiencing isn't related to any access or permission troubles. It's just a standard error message for everything (with or without real permission issues). The issue is definitely related to the path you selected for your Dropbox folder. It may be due to change/move in this path, for example, or some other similar change. Don't try to change Dropbox folder name or the path pointed to there after you have selected it!

To solve it, you have to unlink the application from your account and link it anew. Remove your troublesome application/device out from your device list. Scroll down to the desired device if need. Click on trash bin next to the desired list entry. This will make sure your device isn't in link to the Dropbox server, but the application itself can still be unaware of that. Forcibly unlink it using following command in terminal:

rm -rf ~/.dropbox

 The above guarantees that no any trace from previous link lefts, able to prevent further application work. Now you can link your Dropbox application to your Dropbox account anew by signing in again. 😉

Hope this helps.

 

Edit: Oh.. you are on Windows. One of the rule above is related to Mac/Linux only. 🤷 My fault. Instead of the command above remove Dropbox folder residing in "C:\Users\music\AppData\Local" (not the one that keeps your data).

Re: Couldn't Start Dropbox

Musicstate
Explorer | Level 4

Thanks very much Здравко!, this did the trick.

One thing to add to all of this is during the installation you need to select Advanced to choose another installation directory from the default location

 

Musicstate

Re: Couldn't Start Dropbox

Primo_Susto
New member | Level 2

-"This is the way"-
Thank you very much, for me (in mac) after hours of searching, uninstalling and installing several times, I finally found your answer in the forum.


It was as easy as just:

- *with dorpbox installed but closed 
- open terminal
- copy paste: 

rm -rf ~/.dropbox

- press enter

- open Dropbox 
- working like nothing wrong ever happened 

Who's talking

Top contributors to this post

  • User avatar
    Primo_Susto New member | Level 2
  • User avatar
    Musicstate Explorer | Level 4
  • User avatar
    Здравко Super Collaborator | Level 20
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