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Re: Create Link and File Sharing not working

Create Link and File Sharing not working

Small_L
Explorer | Level 3

Hi,

 

I'm having a few issues when trying to create links and sharing files.

I just get a loading animations...

 

Screenshot 2021-07-06 at 11.07.49.png

 

Screenshot 2021-07-06 at 11.07.56.png

 

Any idea why this is happening and how I can make it work?

 

Many thanks

10 Replies 10

Re: Create Link and File Sharing not working

Lori
Dropboxer
Hey @Small_L, welcome to our Community! 

If I were you, I'd try clearing the cache of my browser. 

Also, can you try a different one, and check if the same thing happens there? 

Let me know the results. 

Lori
Community Moderator @ Dropbox
dropbox.com/support


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Re: Create Link and File Sharing not working

terra1983
Helpful | Level 6

Is it because the file is still being uploaded? Dropbox have implemented a new feature that restricts links being generated until the file has completed uploading.  If so, let yourself heard here as I think this is a poor decision on their part:

Re: Create Link and File Sharing not working

Small_L
Explorer | Level 3

Thanks for your reply.

 

The file has been uploaded for some time. I seem to be having this issue with the majority of my DropBox files... files that were uploaded a long time ago. It's very odd... and very frustrating 

Re: Create Link and File Sharing not working

Hannah
Dropboxer
Hey @Small_L, sorry to jump in here!

Did you get a chance to try what @Lori suggested? If so, did you get the same behavior?

Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Re: Create Link and File Sharing not working

Small_L
Explorer | Level 3

Thanks for the suggestion Lori.

 

I've cleared the cache and its still not letting me share or get a link.

 

I've tried other folders and I can get a link for them but I still get the loading dots when I try to share the folder.

 

A bit of extra info that might be useful... I'm using an account associated with the company I work with. Various people are accessing/uploading/downloading etc from these folders. I had an email from a collegue who needs access to the folder. The email had a link for me to approve their access ...but as I've already said it won't let me.

 

Thanks for your help

Re: Create Link and File Sharing not working

Lori
Dropboxer
Does this happen only for this specific folder @Small_L

Out of curiosity, was this folder uploaded via the Dropbox desktop application or the website?

Lori
Community Moderator @ Dropbox
dropbox.com/support


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Re: Create Link and File Sharing not working

Small_L
Explorer | Level 3

No, it's happened a few times in the past to various folders. My get around has been to ask another member of staff with access to do it and they've been able to do it quite easily so no idea why it's just me.

 

I'm using the website.

 

Thanks

Re: Create Link and File Sharing not working

Lori
Dropboxer

Can you check the size of the folder this is happening to?

Thank you @Small_L!


Lori
Community Moderator @ Dropbox
dropbox.com/support


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Re: Create Link and File Sharing not working

Small_L
Explorer | Level 3

4.52 MB... its literally just 4 jpegs 

Need more support?