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Data from client share missing

Data from client share missing

Urbanalia
Explorer | Level 3

I've had a few problems with a share from my client: client uploads high-res files in a .zip file name folder within which there are the individual files making up the page - InDesign packages which include pictures and artwork files. I go in to Dropbox to download these files - either to my own Dropbox or direct to my Mac. I open up the files and it looks like the files are there but it is only the file structure - absolutely no data. I am mystified how this is. I try to preview a file on Dropbox - like a jpg and in file info it is 0x0 pixels. Is it because of the .zip file extension confusing the file/compression? I've attached a few screenshots. Client is working remotely but files do seem to upload ok.

Empty filesEmpty filesEmpty file structureEmpty file structure

2 Replies 2

Re: Data from client share missing

Walter
Dropboxer
Hey @Urbanalia, sorry to hear you' re having issues with this.

It looks like you stumbled upon an issue with Apple's Double files.Could you have a look at this discussion and confirm if that's the case indeed?

Thanks!
 

Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Data from client share missing

Urbanalia
Explorer | Level 3

Hi Walter - that's great - thanks for the tip. Looks like a route. I'll compare files with the client.

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    Urbanalia Explorer | Level 3
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    Walter Dropboxer
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