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Deleted Files without my consent

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Deleted Files without my consent

New member | Level 2

Community,

 

On April 4th, at 1:24pm, the majority of my files were deleted. I did not take this action. These were deleted without my consent and they are not stored in the recently deleted folder. Some of these files were extremely important. 

 

Can anyone help me here?? 

3 Replies 3
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Re: Deleted Files without my consent

Dropboxer

Hello @dmckean, I'm very sorry to hear that!

 

To see exactly what happened there, can you let me know what actions you see regarding these files from your Events page here?

 

Also, do you have any computers connected to your Dropbox account with the desktop app? Is it possible that these files were moved from the Dropbox folder to another location on the computer?

 

Let me know and we can go from there!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Deleted Files without my consent

New member | Level 2

Daphne,

 

Thank you for the quick response!

 

After further review, it seems that I had a computer connected to my Dropbox account and they must have been deleted when wiping clean my computer. Makes total sense. 

 

I believe I am good to go. Thank you so much for your help!

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Re: Deleted Files without my consent

Dropboxer

I'm glad to hear that you're sorted @dmckean!

 

If there's anything that I can help with, then please feel free to get back to me here anytime.

 

I hope you enjoy the rest of your week!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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