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Deleted file not in delete folder

Deleted file not in delete folder

ksander1az
Explorer | Level 4

Hello! Today I was using a PowerPoint presentation at work that I made and saved to my Dropbox several days ago. PowerPoint had an issue, closed itself, and somehow deleted my presentation in the process. It is no longer in the Dropbox folder I saved it to, but it also isn't in my deleted files folder on Dropbox. 

 

Additionally, the presentation is not in the recycle bin on my PC and even though it's listed as a recently opened file in my file finder, I am not able to open it because it says it was moved. When I right click and select "open file location," it takes me to the Dropbox folder where it is supposed to be located, but isn't located. I have talked to the IT department at my workplace, they searched my PC for the file, and they couldn't find it. 

 

Is there anything I can do at this point to try and restore the file from Dropbox since it's not listed as a deleted file?

1 Accepted Solution

Accepted Solutions

Re: Deleted file not in delete folder

Lusil
Dropboxer
Hey there @ksander1az, let's see what we can find here. 

Could you check your events page to see if there was a recent record of the file at all?

Was the desktop app running and syncing when you edited the file by any chance?

Any additional information would be super helpful. 

Give me a shout whenever you have the chance to check this out, thanks!

Lusil
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

3 Replies 3

Re: Deleted file not in delete folder

Lusil
Dropboxer
Hey there @ksander1az, let's see what we can find here. 

Could you check your events page to see if there was a recent record of the file at all?

Was the desktop app running and syncing when you edited the file by any chance?

Any additional information would be super helpful. 

Give me a shout whenever you have the chance to check this out, thanks!

Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Re: Deleted file not in delete folder

ksander1az
Explorer | Level 4

It was in my events page from about a week ago so I was able to restore it from there. Thank you!

Re: Deleted file not in delete folder

Lusil
Dropboxer
Happy to have helped, @ksander1az

If anything else comes up, you know where to find us. 

In the meantime, I hope you have a lovely weekend ahead of you!

Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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