cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Update: Find information on Dropbox support during COVID-19 here
Close
cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted

Deleted files but it still says I have no space

New member | Level 1
New member | Level 1

I permanently deleted some folders but Drop Box still says I have no space available. I cleaned my browser history and re-started my computer and still no luck.

1 Accepted Solution

Accepted Solutions
Highlighted

Re: Deleted files but it still says I have no space

Dropboxer
Dropboxer
Hey @shaaney, welcome to our community! 

Is this still an issue for you? If so, are you deleting files from your local Dropbox folder, or directly from your online login? If it’s from your local Dropbox folder, then it may take a bit of time for the deletions to register online too. 

Like @Trinity C.1 said, have a look at your Shared folders, as when you accept an invitation to a shared folder, it is added to your Dropbox too. 

Also, did you know that you can earn some extra space for your account for free? Up to 16GB for basic accounts, and up to 32GB for Plus and Professional accounts! Take a look here https://help.dropbox.com/space/earn-space-referring-friends for more
 
Let me know how this is going. 
Cheers! 

 

 

[This thread is now closed due to inactivity. If you have a similar or new question, you can ask here.]


Sanchez
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

115 Replies 115
Highlighted

Re: Deleted files but it still says I have no space

Super User II
Super User II

Deleted folder do not use quota. So you need to delete files that were not already deleted.


 


- - -


Heart Did this post help you? If so please mark it for some Kudos below. 


 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


 Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Highlighted

Re: Deleted files but it still says I have no space

New member | Level 1
New member | Level 1

Um.... I DID delete files permanently. Then I cleared the cache but there is ZERO impact to my available space.

Highlighted

Re: Deleted files but it still says I have no space

Super User II
Super User II

But you've missed the point - as soon as they are deleted. You get your space back.

Permanent deletion and clearing your cache MAKES ZERO difference to your quota.


 


- - -


Heart Did this post help you? If so please mark it for some Kudos below. 


 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


 Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Highlighted

Re: Deleted files but it still says I have no space

New member | Level 1
New member | Level 1

OK - so if deleting folders did not change my "used space" at all, no matter how many folders I deleted. what does that mean? I am not being obtuse intentionally, it is just not showing my "used space" as being any less despite the fact that I deleted more files.

Re: Deleted files but it still says I have no space

Helpful | Level 5

@Mark Mc: Thanks for your responses.

I don't understand what you mean, though.

If I delete a folder, don't the files in the folder get deleted, too?

If I delete the folder and files therein, shouldn't the amount of used space decrease?

Highlighted

Re: Deleted files but it still says I have no space

Super User II
Super User II

What may be happening is that if you are in a shared folder than as you delete files the shared folder is quickly eating up the space again.

Another thing to try is a reboot of Dropbox


 


- - -


Heart Did this post help you? If so please mark it for some Kudos below. 


 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


 Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Highlighted

Re: Deleted files but it still says I have no space

Helpful | Level 5

The folder I'm trying to delete isn't a shared folder.

Based on your responses, I did check and found that the files in the folder are all gone, so that's progress. However, like Kim K.'s situation, my used space didn't decrease, despite not having those files anymore.

Also, when I delete the folder, it disappears as expected. If I refresh the page, it reappears. Is that expected behavior?

Highlighted

Re: Deleted files but it still says I have no space

New member | Level 1
New member | Level 1

OK so are there instructions for how to "reboot" Dropbox?

Highlighted

Re: Deleted files but it still says I have no space

Super User II
Super User II

Click on the Dropbox icon.
Click on the Cog.
Click on 'Quit Dropbox'
Then simply reopen it via Apps or Start menu


 


- - -


Heart Did this post help you? If so please mark it for some Kudos below. 


 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


 Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Work Smarter with Dropbox

The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.

Sound good? Let's get started.
Need more support?