cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Learn more about how Connie, a member of the Community, uses Dropbox here!

Dropbox files & folders

Get in sync with the Dropbox Community. Our members can answer all your questions on Dropbox files and folders. Join a discussion or start your own today.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Deleted files completely gone

Deleted files completely gone

CNem
Explorer | Level 3

Hi. Maybe someone can help-- I was saving a folder onto my Dropbox, and it asked me if i wanted to also save from my Dcouments library... I was distracted, clicked 'Yes' then as it was transfering files from my Documents folder I realised my mistake and clicked 'cancel' (it was about 40% done transfering). It started to delete the files it had transferred to DB and I didn't realise it was also deleting from my hard drive. Because the files were quite large it didnt take them to the recycle bin, but permanently deleted from both DB and hard drive. Now I cannot find any of my files, even from "deleted files' when I go to DB. Any advice on how I can recover them?

1 Reply 1

Re: Deleted files completely gone

Jay
Dropboxer
Hi @CNem, thanks for messaging today!

Is sounds like you've enabled the computer backup feature. Is it still enabled according to the Dropbox desktop application?

As there are any deleted files, could you try recovering them from the Dropbox site? Have you tried searching for the files on the computer to see if they're in another folder?

If the missing files weren’t syncing to your account, then it wouldn’t be possible to recover them from the site. However, it might be possible to recover the files from the local machine from the recycle bin, or using a third party app or service to do so.

Keep me updated with any progress!

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Poll
Which Dropbox integrations are you using while working from home?
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?