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Re: Deleted files issue

Deleted files issue

ggoldgench
Explorer | Level 3

Hi ,

I want to delete folder with several files on the web but the system states that it cannot delete multiple files.

So I tried with only one file and also cannot delete it.

Any ideas?

Regards,

 

11 Replies 11

Re: Deleted files issue

marius4
New member | Level 2
My deleted files and messages back

Re: Deleted files issue

Hannah
Dropboxer
Hey @ggoldgench, thanks for reaching out to our Community!

Can you please send me a screenshot of the error message you're getting when trying to delete the files?

And does this happen with any file or just the ones in this specific folder. 

If you try from an incognito/private browsing window, do you have the same issue?

And as for you @marius4, can you please give me a bit more info on what you'd like to do? Do you wish to restore deleted files?

If so, you can use your deleted files page.

Cheers!

Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Re: Deleted files issue

ggoldgench
Explorer | Level 3

Sending you the screenshot

 

1.PNG

Re: Deleted files issue

ggoldgench
Explorer | Level 3

Sometimes I can delete and sometimes I cannot

Happens with any file

Regards,

 

Re: Deleted files issue

Jay
Dropboxer
Hi @ggoldgench, are you trying to delete a large folder of files?

What happens if you delete a small number of files?

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Deleted files issue

ggoldgench
Explorer | Level 3

This folder "control_ole" has only 8 files and cannot be deleted1.PNG

 

 

Regards,

 

Re: Deleted files issue

ggoldgench
Explorer | Level 3

And there some days that I CAN delete the same folders, it is weird !

Re: Deleted files issue

ggoldgench
Explorer | Level 3

What is the issue in Dropbox via web that cannot delete multiple files on a folder ??

I always be able to delete folder with hundred of files....

Is there any system change at Dropboxs accounts?

 

Re: Deleted files issue

Jay
Dropboxer
Are these files being used currently on your machine by another app or service?

Is this the same case for other files you're trying to delete?

Jay
Community Moderator @ Dropbox
dropbox.com/support


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