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Deleted files not showing up in deleted file list

Deleted files not showing up in deleted file list

jdecock
New member | Level 2

Last week I accidentally deleted a folder that I need for work.  When I realized what I'd done, I went to the deleted files page on the dropbox web site, but the folder in question was not there. Is there anyway to track down why a very recently deleted folder would not appear and how I can access it?

3 Replies 3

Re: Deleted files not showing up in deleted file list

Walter
Dropboxer
Hey @jdecock, welcome to our Community and thanks for using Dropbox!

To get to the chase, the events page should be what you're looking for.

This is the place where all uploads, edits, and deletions are normally logged, so it should give you a hint or two. 

I hope this helps!

Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Deleted files not showing up in deleted file list

jdecock
New member | Level 2

Thanks, Walter.  I looked at the events page.  Some of the missing files are there and when I click on them, it gives me a message that the folder was deleted.  However, I do not see the folder or any of the files in my deleted files list.  Any other thoughts?

Re: Deleted files not showing up in deleted file list

Walter
Dropboxer
Were you the owner of this folder @jdecock?

Could you post a screenshot of the exact error you're getting perhaps?

Walter
Community Moderator @ Dropbox
dropbox.com/support


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:arrows_counterclockwise: Still stuck? Ask me a question!
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    Walter Dropboxer
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    jdecock New member | Level 2
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