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Deleted files re-appear

Deleted files re-appear

silvias
New member | Level 2

I delete some files and folders from my Dropbox (I am the one and only owner), and then delete them permanently. Then after some minutes they re-appear (User has added XX files).

I tried to disconnect all my account and delete them directly from browser.

But then, they re-appear again.

How can I solve this problem?

 

Thanks,

S

 

1 Reply 1

Re: Deleted files re-appear

Jay
Dropboxer
Hi @silvias, thanks for contacting us!

When you disconnected all your devices, and then deleted the files from the site, did they immediately re-appear?

When you check the events page, does it show which device added the files back to your account?

This will help me to assist further!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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