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Deleted files recovery

Deleted files recovery

Sewela8513
New member | Level 2

I need some deleted files which were deleted by mistake a year ago. How can I recover, even if I have to pay

1 Accepted Solution

Accepted Solutions

Re: Deleted files recovery

Walter
Dropboxer
Hi @Sewela8513, welcome to the Community and sorry to hear about this.

To elaborate a bit on what @Chris_J mentioned, please note that your account's recovery window for deleted files depends on the plan you are on.

For example, users on the Basic, Plus, or Family plan have 30 days. This extends to 180 days for users on the Professional and the Business plans.

Note that upgrading now to a plan with a larger recovery window, will not help in your case as it won't retrospectively. 

I hope this information helps!

Walter
Community Moderator @ Dropbox
dropbox.com/support


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2 Replies 2

Re: Deleted files recovery

Chris_J
Super User

Hello Sewela

Thanks for reaching out here in the Community.

I am afraid there is no way you can retrieve those files.  Sorry but those files are long gone.


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if this works and it was a solution, please click on Accept as Solution.  Also clicking on Likes would be super.  Thanks!

Re: Deleted files recovery

Walter
Dropboxer
Hi @Sewela8513, welcome to the Community and sorry to hear about this.

To elaborate a bit on what @Chris_J mentioned, please note that your account's recovery window for deleted files depends on the plan you are on.

For example, users on the Basic, Plus, or Family plan have 30 days. This extends to 180 days for users on the Professional and the Business plans.

Note that upgrading now to a plan with a larger recovery window, will not help in your case as it won't retrospectively. 

I hope this information helps!

Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

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