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Deleting a file locally does not delete it online

Deleting a file locally does not delete it online

gregantony
Explorer | Level 3

Hi guys,

I recently realized that when I delete a file under my Dropbox folder on my local PC, the file is actually deleted only locally, but it is still there when I access it through my mobile (or if I go to dropbox.com).

Deleting files from the app on my mobile, instead, works as expected: it deletes the file on the cloud as well.

I didn't set up any fancy selective sync or anything like that. Am I the only one having this issue?

 

 

This is leaving a lot of trash around.

13 Replies 13

Re: Deleting a file locally does not delete it online

Lusil
Dropboxer
Hello @gregantony, I'd be happy to help look into this with you!

It sounds like the desktop app isn't running and syncing. 

Could you check if the Dropbox icon is on your system tray, next to your computer's clock?

If it's not there, you'll have to relaunch it from your applications menu. 

Give me a nudge with any updates, thanks!

Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: Deleting a file locally does not delete it online

gregantony
Explorer | Level 3

Thank you for the support Lusil, I appreciate that.

 

Yes, the dropbox icon is there, right next to the clock and actually dropbox is doing its job properly for most of the scenarios: file creation, file amended, file renamed. All these actions (performed on my pc) are correctly synced in the cloud, and hence also in the app on my mobile phone.

Only file deletion seems to have no effect. 

 

PC: Create the file
Mobile: I can see the file

PC: I delete the file
Mobile: I can still see the file

Dbox.com: I can still see the file
Mobile: I delete the file

Dbox.com: I no longer see the file

 

Here is an additional piece of information: weeks ago I noticed that the dbox icon (next to the clock) was synching files forever. It was stuck in synching. Also, at some point it started crashing: I was receiving a windows dialog telling me that dropbox encountered a problem and it needed a restart (no specific error id, only generic info). After restarting the application or even the pc, the issue was still there (ever-spinning wheel and crashing once or twice a day). I even tried to install the latest version of the application, but I only solved the issue by 1) uninstalling completely dropbox from the pc and then 2) installing it again. Now it looks back to its healthy behavior, apart from this minor issue on file deletion (which was there already also when the app was broken).

Re: Deleting a file locally does not delete it online

Lusil
Dropboxer
Could you try out these steps and let me know if they do the trick?

Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: Deleting a file locally does not delete it online

gregantony
Explorer | Level 3

Thank you Lusil,

that looks like an easter egg 🙂

 

I tried it. I actually did it twice (to make sure the change was properly done) and I also received the message "Dropbox successfully repaired the hardlinks in your Dropbox and turned them into copies".

 

But the issue is still there 😞

 

BR,

Antonio

Re: Deleting a file locally does not delete it online

Daphne
Dropboxer
Just to double check @gregantony, did you also do the same steps, but also try the "Fix permissions" option too?

Daphne
Community Moderator @ Dropbox
dropbox.com/support


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Re: Deleting a file locally does not delete it online

gregantony
Explorer | Level 3

Thank you for pointing this out Daphne. I hadn't, in the beginning.

I tried it right now, giving a couple of attempts to both "Fix Hardlinks" and "Fix permissions", but it doesn't seem to solve the issue yet 

Re: Deleting a file locally does not delete it online

Daphne
Dropboxer
Thanks for checking that @gregantony!

Can you hover over the Dropbox icon in your system tray and send me a screenshot of what you see there?

Daphne
Community Moderator @ Dropbox
dropbox.com/support


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Re: Deleting a file locally does not delete it online

gregantony
Explorer | Level 3

Hi Daphne, do you mean this?

gregantony_0-1613653670284.png

Re: Deleting a file locally does not delete it online

Daphne
Dropboxer
Perfect @gregantony! Just wanted to check which version of the app you have installed and the current sync status.

Can you just confirm for me once more if file deletions are still not syncing to your account online? You mentioned previously that the app was stuck syncing, which could have affected the behaviour.

If not, please check the following for me:
  • Does the Dropbox icon still report "up to date"?
  • What sync icons do you see next to the files in your local Dropbox folder?
  • What is the file type of the file you tried deleting?

Daphne
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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