Desktop Syncing from Cloud Stuck / Takes Forever

[mickey_muds]

Its been days now that my desktop dropbox isnt syncing with my Dropbox account.  Several camera pictures were taken from my phone have been uploaded to the cloud network but unable to sync my desktop and download them.  I have checked the Help page and followed all options to fix - Reinstall desktop app, unlink & relink device, remove & add dropbox folder but still unresolved.  Even left my laptop on for days to sync but still stuck at Uploading 1 File and Downloading 6 files.  Please help.  Thank you.

Basic User with alot of space to used

[Jay]

Hi @mickey_muds, thanks for posting on the Community!

Could you try the steps in this thread to see if they help at all?

Let me know how it goes!

[mickey_muds]

Hi @Jay,

Thanks for the response.  I followed the instructions from the thread you gave.  The Fix HardLinks and Fix Permissions.  I even restarted my laptop twice.  However, the issue is still the same until now.  It just shows "Syncing 8 files" and when I click to see the Sync Queue list, all the files are "Waiting to Sync" status.

Basic User

No issue on hard disk space - 40GB Free

No issue on Dropbox space - only 51% utilized

8 files pending to be sync from cloud - only 5MB total

[Lusil]

Hi @mickey_muds, I just wanted to jump in and ask if you could confirm for us that you're running the latest stable version of the desktop app (100.4.409)?

If you are, could you also have a look and see if the photos/files you're trying to sync contain any incompatible characters? 

Let us know what you find, thanks!

[mickey_muds]

Hi @Lusil,

Yes, I have been using the latest version 100.4.409 ever since.  I have reinstalled the application twice as part of my earlier troubleshooting.  Here is the screenshot from my taskbar.  Prior to June 22, all camera uploads files were sync so I don't think its due to the filename format created by my phone.  Nevertheless, please feel free to assess.  Thank you for the help.

[Walter]

Hi @mickey_muds; sorry to jump in here; I hope this finds you well. 

Can you please clarify if you can see those files on our website or not? 

I'm assuming that you do have access to the device those come from, so, could you perhaps try manually uploading those specific files through the (+) button from the mobile app directly? Maybe that will do the trick. 

In case it doesn't though, you could also try disabling the camera uploads feature and re-enable it.

Keep us posted anyhow!

[mickey_muds]

Hi @Walter ,

Yeah they are all loaded in the cloud.  Just not syncing / downloading to my laptop.  Unfortunately, I have reset my phone already so I dont have the original files anymore.  Strange right?

[Daphne]

Hello @mickey_muds, can you let me know if you see anything reported in the following location?

1. Click the Dropbox icon in your system tray.
2. Click the profile pic/initials icon in the top right of the window.
3. Choose "View Sync Issues".

If it would be helpful, please feel free to send a screenshot of anything you see there.

Cheers!

[mickey_muds]

Hi @Daphne 

Thanks for the response.  Here are the screenshots from my desktop app task bar.  Did another round of troubleshooting... Uninstall / Reinstall and unlink / relink my computer but still no cure.  Syncing to laptop is stuck for many days now.

[mickey_muds · Accepted solution]

After several attempts of troubleshoting, trial and error on several settings...

uninstall / reinstall desktop application

unlink / relink my computer

proxy / no proxy

fix hardlinks and permissions

reset OS folder location and reset file warning options

leaving laptop online for days and nights waiting to sync from the cloud...

....

finally it synced. Unfortunately, root cause still unknown and no direct solution was identified for this issue.  Thank you.