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Didn't check my account for months and now my files are gone?!

Didn't check my account for months and now my files are gone?!

Tdb74
New member | Level 2

I recently downgraded my account because I was only using approx 3 Gb. After the downgrade was made my capacity is now 5 Gb.

I havent checked in for months but did so today and ALL my files - except one and a dropbox folder which I cant access is gone.

When I check the account status it looks like I'm still taking up approx 3 Gb of space - but the files appear to be gone.

Ive tried accessing on my phone, Ipad and PC using several different browsers.

Please help.

 

1 Reply 1

Re: Didn't check my account for months and now my files are gone?!

Lusil
Dropboxer

Hey there @Tdb74, let's see what we can find on this. 

 

Could it be that the folders you're missing were shared with you by any chance? 

 

If so, have a look at your Share tab in case they are listed there. 

 

If not, could you check your events page and deleted files tab for any additional info?

 

Give me a shout with any updates, cheers!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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