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Direct Download Links Not Working on IOS

Direct Download Links Not Working on IOS

Kuzon
New member | Level 2

There appears to be an issue with dropbox links on IOS.

 

Take the follow example link. https://www.dropbox.com/s/r9shllq5lplxai5/cover.jpg?dl=1

 

It works perfectly on a windows browser, or even android. But it will fail with any browser on IOS.

 

Why is it?

 

Cheers,

Bradley

3 Replies 3

Re: Direct Download Links Not Working on IOS

Lusil
Dropboxer
Hello @Kuzon, thanks for checking in with us. 

Could you send us a screenshot of the exact error message you get when you try to download the item using an iOS? 

Are you able to download in general or is it only specific to shared links?

Looking forward to hearing back from you!

Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: Direct Download Links Not Working on IOS

Kuzon
New member | Level 2

@Lusil Hold the phone. I just realised it is because it is not sharing a link that doesn't need auth. If I open incognito on windows machine, I get the same 404. Would be nice to have a error message about not having that auth rather than a 404

 

Re: Direct Download Links Not Working on IOS

Lusil
Dropboxer
Awesome work on the troubleshooting, @Kuzon, and for taking the time to share your feedback on this with us. 

I'm glad to hear that you were able to resolve this in the end, but if anything else comes up in the future, just give us another shout. 

In the meantime, I hope you have a lovely week ahead of you!

Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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