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Re: Direct Download: "cannot create file" error

Direct Download: "cannot create file" error

cwanderson
Explorer | Level 3

In trying to "direct download" dozens of video files, many will download fine but many will bring up a "cannot create file" error and won't download. I've tried downloading many files at once, one at a time, clearing the cache, restarting the browser, restarting the computer...but once a file won't download, that one won't download no matter what. Does anyone know a solution? I've also tried downloading the main folder that contains all the video files, but that brings up errors, too.

 

I'm using Safari on a MacBook Pro operating the newest OS (Big Sur, 11.2.1)

5 Replies 5

Re: Direct Download: "cannot create file" error

Jay
Dropboxer
Hi @cwanderson, thanks for posting on the Community!

Are you trying to download files from your own account, or via shared links from the website?

Could you attach a screenshot showing the error message you're getting?

This will help me to assist further!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Direct Download: "cannot create file" error

cwanderson
Explorer | Level 3

Thanks for the response, Jay! I'm attempting to download from a friend's folder that they've sent me a link to. Dozens of files I clicked "Direct Download" on yesterday and this morning actually started working this afternoon. So I got a bunch of them downloaded. Then suddenly tonight immediately after numerous downloads, one or two started giving me errors again while a couple others would download, then it shifted to all files bringing up the error. Screenshot attached.

 

Screen Shot 2021-04-15 at 11.27.46 PM.png

Re: Direct Download: "cannot create file" error

Jay
Dropboxer
Could you try switching browsers to see if this helps? 

Otherwise, can you try using incognito/private browsing mode without any extensions running, and even resetting your browser entirely?

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Direct Download: "cannot create file" error

cwanderson
Explorer | Level 3

I tried resetting the cache on the browser. I have too much saved information elsewhere that I rely on daily to do a full browser reset. Ultimately, the only thing that worked for me was to give up and try again the next day. Kind of a ridiculous "solution" for efficient workflow, but...that's what worked. Thanks for your advice!

Re: Direct Download: "cannot create file" error

Lori
Dropboxer
Hey @cwanderson!

Happy to see that your issue is resolved for now. 

If the same thing happens in the future, or if the issue remains please let me know, and I'll be more than willing to give it a closer look.

Don't hesitate to get back to us if anything comes up.

Lori
Community Moderator @ Dropbox
dropbox.com/support


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