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Document issues after cloud sync problem

Document issues after cloud sync problem

Kenjinn13
Helpful | Level 6

Hi all, I've run into an issue with Dropbox, I have word and excel documents being synced to my dropbox folder. Ran into an issue where I was creating a document and was linking dropbox pictures to it via copy and paste. I spent out and have been saving my document along the way but the issue I have is that the file size is 0 KB and if I copy the content over to another word doc it should up but when I save a new file it shows as 0 KB, I'm now worried that all the work I've done up until now will be lost when I close or reboot. I've attempted to resave and create new but will not result.

3 Replies 3

Re: Document issues after cloud sync problem

Walter
Dropboxer
Hi there @Kenjinn13, thanks for posting on our Community and sorry to hear about this.

Can you please let me know how exactly did you link those photos to your doc? Were you embedding them somehow for example?

Do you see this file on our website as normal?

Any additional information is more than welcome! 

Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Document issues after cloud sync problem

Kenjinn13
Helpful | Level 6

the images are stored in dropbox and opened in Adobe illustrator and copied from illustrator over to word. I have pages titles and text I've entered into the document and none of that copies over to. the document I'm editing and working on is located on dropbox, I've even attempted to save a local copy, but this also shows up completely blank with 0kb file size.

Re: Document issues after cloud sync problem

Walter
Dropboxer
Could you send me a screenshot of how those files look like @Kenjinn13

I'd like to check their syncing icons, to see if these are local files or online only.

While we're at it, is the desktop app showing 'up to date' or still syncing in your menu bar/system tray?

Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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    Walter Dropboxer
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    Kenjinn13 Helpful | Level 6
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