Document with fillable fields

[yvettescott]

Hello, I have uploaded a document to Dropbox. It is a document with fillable fields. When I upload it to dropbox, it converts it to a pdf. I need the form to remain as a document with fillable fields. Can you help me with this? Thank you.

[Lusil]

Hey @yvettescott, are you able to open the file in the relevant third party app to edit the fields in question?

If you can't do it directly from the website, are you able to download it and then open it? 

[yvettescott]

Hello, We are trying to get it to download to Active Campaign to send out through a mass email.  It strips the fillable fields when we download it to Active Campaign.

[Walter]

Hi there, Yvette. 

I'm sorry to jump in, but could you post a screenshot of how the file looks like before uploading to Dropbox and another one of how it previews on our website after uploading it? 

If you download the file from our website, do you get the fillable fields again? 

While we're at, can you clarify how exactly did you upload this file in the first place? 

[yvettescott]

Hello Walter,

I am unable to copy the form to this page for some reason but have sent it through the link.  If you have an email address, I will send it through email.  Thank you.

[Jay]

Hi @yvettescott, I'm still a little confused on how you are 'editing' the file. Are you downloading the files after uploading from the site?

Please attach a screenshot to your forum post, on how the form looks like before with the editable fields and after uploading to Dropbox, showing where you can't edit.

Alternatively, you can upload screenshots to your Dropbox account and share a link to them for us to view.

[yvettescott]

Hello,

No, it strips the fillable fields everytime we download it.

[Jay]

Thanks for the info, would it be possible to contact you at the email associated with your forum profile to investigate this in more detail?

[yvettescott]

Sure, you can email me.  Thank you.

[Jay]

Thanks for the confirmation. I've sent you an email, please could you reply to it as soon as possible!

[HowToDoIt]

Yvette, could you please share how you resolved this? Having an identical issue with fillable PDFs shared with others via Dropbox.