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Don't have permission to permanently delete a folder

Don't have permission to permanently delete a folder

MJoergensen
Helpful | Level 5

Hi we have a dropbox folder which is shared amongst three people.

I have created a subfolder which I now want to permanently delete.

 

As I'm not the of the parent folder I don't have permission to permanently delete the subfolder I created.

As my girlfriend is the owner of the parent folder I have asked her to permanently delete the subfolder, but dropbox claims she doesn't have permission either.

 

How do we permanently get rid of this subfolder?

 

We're using the dropbox website on a windows machine.

 

Kind regards

1 Accepted Solution

Accepted Solutions

Re: Don't have permission to permanently delete a folder

MJoergensen
Helpful | Level 5

Hi @Jay 

 

That was it! we changed the ownership of the folder to me and now it's permanently deleted. Thank you very much.

View solution in original post

7 Replies 7

Re: Don't have permission to permanently delete a folder

Daphne
Dropboxer
Hi there @MJoergensen, thanks for reaching out!

Would you be able to send me a screenshot of the error that you're both getting there?

Also, did the folder have any files in there, or it's just the folder itself that you want to delete?

Let me know and we'll go from there!

Daphne
Community Moderator @ Dropbox
dropbox.com/support


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Re: Don't have permission to permanently delete a folder

MJoergensen
Helpful | Level 5

Hi @Daphne

 

Thank you for replying.

I've attached three screenshots, two of the error messages we each get, and one showing that NS (who apparently doesn't have the right permission) is the owner of the folder.

 

Capture1.PNG

Udklip.PNG

Capture.PNG

Re: Don't have permission to permanently delete a folder

Jay
Dropboxer
Hi @MJoergensen, are you in a Dropbox Business team by any chance, or are these all personal accounts?

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Don't have permission to permanently delete a folder

MJoergensen
Helpful | Level 5

Hi @Jay

 

NS's account is a business account while the rest are personal.

Re: Don't have permission to permanently delete a folder

Jay
Dropboxer
Is NS the team admin on that Dropbox Business team? 

The team admin does have the ability to prevent permanent deletions on any file in their account.

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Don't have permission to permanently delete a folder

MJoergensen
Helpful | Level 5

Hi @Jay 

 

That was it! we changed the ownership of the folder to me and now it's permanently deleted. Thank you very much.

View solution in original post

Re: Don't have permission to permanently delete a folder

Jay
Dropboxer
Glad to have helped out, @MJoergensen!

If you need any further assistance, please let me know. Enjoy the remainder of your week!

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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